Virtual Learning Mentor and Support Officer - Connected

About YES Connected

I am delighted to introduce our latest school improvement project, YES Connected. New to The YES Trust, our online learning platform is an innovative approach to alternative provision for students who need a different approach.

YES Connected is here to support schools and local authorities in reaching learners who face barriers to accessing full‑time education in a traditional school setting. Our mission is to deliver an excellent online education while working closely with home schools to strengthen each student’s knowledge, confidence, and wellbeing, with the ultimate goal of reintegrating them successfully into school life.

YES Connected is personalised and child‑centred, built around four core values:

• Adaptive to need:
  Centred around precision teaching, every learner receives a tailored learning experience focussing on their individual needs, ambitions and prior knowledge.
• Child‑centred – We take the time to understand every child and adapt to their individual needs and circumstances, whilst maintaining high aspirations for their learning and future success.
• Authentic relationships – Through live lessons, wellbeing check‑ins, weekly assemblies, mentoring and regular communication, we create a safe, connected community.
• Transforming lives – We provide high‑quality, nurturing education for children who may otherwise engage very little with learning, empowering them to reconnect with education and achieve meaningful success.

Contract Type: Fixed Term

Working Patterns: Full‑time

Salary: £29,730 – £32,999 (YT14 – YT20)

Location: Mostly working from home with travel to Trust schools, home visits and the Central Office when required.

Responsible to: Virtual School Lead

Final date to receive applications: Monday, 12th January 2026

Interview Date: Wednesday 21st January 2026 (shortlisting calls 16th January 2026)

This role is responsible for delivering teaching and learning and providing comprehensive student support within the YES Connected virtual school. In addition, the postholder will assist with the operational management of the provision, supporting the Virtual School Lead as needed through technical support, pastoral care, mentorship and day‑to‑day coordination of school activities.

• Act as day‑to‑day support for students and staff when the VSL is unavailable, ensuring continuity of safeguarding, operations and communication.
• Oversee the daily timetable, staff deployment, technical support and incident response; escalate issues appropriately.
• Maintain accurate registers, login/activity records and engagement logs.
• Lead on student tracking dashboards; analyse attainment, progress and engagement; identify strengths and areas for development.
• Support with the production of daily summaries and term‑ly reports for students, parents, schools and the Local Authority as required.
• Ensure data protection/GDPR compliance; uphold trust policies for information security.
• Support with new student referrals in partnership with schools, parents/carers and external agencies.
• Support with the student induction programme that orients learners to platforms, expectations, safeguarding and support routes.
• Build and maintain personalised timetables following feedback from initial meetings with parents balancing live lessons, self‑paced tasks, therapy/appointments and reasonable adjustments.
• Provide proactive coaching for students through Teams chat to develop routines, motivation, executive function and study skills.
• Run regular check‑ins with students and parents/carers in your mentoring cohort (e.g., messaging, phone calls, virtual meetings).
• Facilitate safe online social learning opportunities (groups/clubs/projects) to reduce isolation and build confidence.
• Conduct home visits to students or visits to schools whenever suitable and appropriate.
• Uphold the trust’s safeguarding and child protection policies; work closely with the DSL and deputies to triage and act on concerns.
• Maintain accurate, confidential records in line with KCSIE and trust procedures; contribute to multi‑agency work.
• Promote inclusive practice,…