Training Manager

Description & Requirements

Maximus is currently hiring for a Training Manager to support our Missouri Enrollment Broker team. This is a remote opportunity. The Training Manager is responsible for leading the design and delivery of impactful training programs by collaborating with stakeholders to assess needs, develop learning objectives, and ensure alignment with business goals. In this role you will manage training initiatives, coach operations staff, and oversee a high-performing team to drive effective learning outcomes and operational excellence.

• This role is contingent upon contract award*

• Competitive Compensation - Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities
  - Participate in training programs, workshops, and conferences.

• Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
• Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
• Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
• Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.
• Complete hiring and performance management processes to support a high performing training team.
• Provide confidential coaching / facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.
• Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.
• Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
• Review, evaluate, and modify existing and proposed programs.
• Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.
• Maintain a library of training aids.

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Experience supporting virtual training sessions required.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs required.
• Experience managing staff and direct reports remotely required.
• Ability to manage multiple training sessions and priorities in a fast-paced environment required.
• Work traveling may be requested for business needs up to 25% of the time.

• Internet speed of 20mbps or higher required (you can test this by going to ).
• Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

#max Priority

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus…