Learning Facilitation Professional

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The Learning Facilitation Professional 1 conducts or facilitates training courses for organization employees or external audiences. The Learning Facilitation Professional 1 work assignments are often straightforward and of moderate complexity.

The Learning Facilitation Professional 1 plans, coordinates, and implements all aspects of training programs for participants throughout the organization, including but not limited to instructor‑led and virtual instructor‑led training, field training and contract requirement re‑education. Creates an environment that is conducive to learning and exchanging information, engages the learner, and produces the desired outcomes. Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance.

Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements. Evaluates the relevance of online resources to complement the facilitated experience in the field as appropriate. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Ability to make decisions regarding own work approach/priorities and follow direction. Facilitation work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

• Collaboration:
  
  Partner with subject matter experts and department leaders to identify training needs and develop relevant content.
• Continuous Improvement:
  Stay current with best practices in adult learning and instructional design; proactively recommend new training technologies and methods.
• Reporting:
  Prepare and present training metrics and outcomes to management for strategic decision‑making.
• Mentorship:
  Serve as a mentor or coach to new facilitators and support their professional development.
• Customization:
  Adapt training materials to address the diverse learning styles and needs of participants.
• Compliance:
  Ensure all training activities adhere to company policies and regulatory requirements.
• Feedback:
  Facilitate post‑training feedback sessions to assess participant understanding and address knowledge gaps.
• Technology Integration:
  Leverage learning management systems and digital tools to enhance delivery and tracking of training programs.

* Please note that field work is a mandatory requirement for this position

Applicants should reside within or near Miami Beach, Northern Miami‑Dade and surrounding cities. All candidates must be willing and able to perform duties in the field as part of their regular responsibilities.

• Minimum of 1 year experience in training, facilitation and/or learning development
• Ability to travel a minimum of 25% of the time within surrounding cities of Miami Beach and Northern Miami‑Dade county.
• Proficiency in Microsoft Office applications including Outlook, PowerPoint, Microsoft Project
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Strong analytical skills for interpreting training data and effectiveness.
• Excellent written and verbal communication skills.

• Bachelor’s degree in social services, nursing, psychology, gerontology; LPN/RN preferred
• Proficiency using a wide variety of training tools to effectively facilitate a wide audience.
• Manage multiple projects or processes with limited deadlines
• Medicaid/LTSS knowledge a plus.

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements…