Academic Advising Coordinator

Location: Nevada

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* Please Note:

Internal Employees, please access the Jobs Hub app on the*
* ** homepage to apply for the position.
** The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by
* U.S. News and World Report*.The Academic Advising Coordinator is responsible for providing support to the Academic Advising Team. The incumbent will help the team manage daily enrollment activities, support student drive escalations to resolution, and use systems to monitor operational efficiency. The Academic Advising Coordinator is a valued member of the Student Service Center and engages in cross-departmental collaboration, contributing to special projects and duties as assigned.
The person in this role must be able to work according to an 8 am
-5 pm PST schedule.
Remote work from any of the following states – Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
Recruiting in California and Massachusetts only if position job responsibilities warrant it.
The hiring range for this position is $16.00 - $22.50 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.
** TYPE OF SUPERVISION:
** Receive supervision from the Senior Director, Online Enrollment and Student Services.
* ** Supervision** — indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.
** POSITION

DUTIES AND RESPONSIBILITIES:

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* ESSENTIAL FUNCTIONS:

*** Responsible for assigning new student appointments to Advisor calendars.  This includes but is not limited to the calendars for acadadvisor

OL, tracking no shows, and notes to Enrollment Center, etc.
* Manages internal distribution email and appropriately distributes communications to appropriate team members, or other departments when necessary.
* Responsible for fielding and documenting escalations (staff, student, and technology).
* Responsible for updating student records with notes from internal teams (i.e. FYE Tracker, Smart Start Tracker, Salesforce)
* Coordinate details for all events such as RSVPs, time/date, marketing, and coverage for the Campus (annually - New Student Orientations, Financing Workshops, Veteran Chats, Weekly Virtual Advising Office Hours, etc.)
* Run weekly reports, and reports as needed, and sort appropriately by student caseload/Advisor (i.e. Inappropriate Grade, Stop Out, Registration Status, Student Appointments, etc)
* Compile data into reports
* ** Perform other duties, as assigned.
**** POSITION SPECIFICATIONS AND REQUIREMENTS:
**** EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:
*** Associate’s degree or equivalent combination of experience and education. Bachelor’s degree preferred
* 1+ years of experience in Direct Customer relations preferably in higher education service environment
** ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
*** Demonstrated experience in problem solving/problem resolution
* Excellent oral, written, interpersonal and quantitative skills, demonstrating ability to communicate effectively with a diverse population, either online, via phone, or in person
* Demonstrated experience working in a high-volume active environment calling for independent, proactive thinking skills
* Strong desire to be part of a very collaborative team centered environment which emphasizes creativity, out-of-the box thinking
* Demonstrated understanding of higher education academic policy and procedure requirements
* Demonstrated ability to maintain a supportive, calm service demeanor when dealing with upset or challenging students/clients
* Demonstrated knowledge and experience in using an Office suite of products…