Center Online Learning Enrollment Counselor

Job Opportunities at Saint Leo University

The Enrollment Counselor is responsible for all recruiting functions and for promoting Saint Leo University as a school of choice to prospective students. This role requires a dynamic, self-motivated professional who thrives in a fast-paced, student-focused environment and can consistently meet performance metrics and enrollment goals. Reporting to the Associate Director of Enrollment, the Enrollment Counselor serves as a university ambassador, engaging with prospective students through high-energy, meaningful conversations, and providing support throughout the admissions process.

Counselors build rapport, establish trust, and serve as primary points of contact from initial inquiry to enrollment.

The representative will also generate new inquiries by attending events, engaging community partners, and ensuring prospective students receive accurate and timely information about academic programs and resources.

Essential Duties and Responsibilities

• Promote Saint Leo University to interested candidates and ensure they are well-informed about available programs and opportunities.
• Interview prospective students to assess interest, academic goals, and readiness to enroll.
• Make a minimum of 100 outbound calls per day and follow up using email, text, and video conferencing tools. Book appointments with prospective students and conduct face-to-face or virtual meetings to guide them toward enrollment.
• Determine student eligibility and interest in academic programs, ensuring a proper match between student goals and Saint Leo offerings.
• Guide students through the entire admissions process, including application submission, documentation, and appointment setting.
• Meet or exceed individual recruitment goals and conversion metrics set by the University.
• Maintain accurate and complete records of communication, interviews, follow-ups, and enrollments.
• Recommend qualified applicants for admission based on academic potential and alignment with university standards.
• Accurately complete and process all enrollment paperwork and ensure timely progression through admissions milestones.
• Attend recruitment events, information sessions, and community outreach activities as needed.
• Collaborate with internal departments, including Financial Aid and Academic Advising, to provide a seamless student experience.
• Adapt quickly to changing processes, systems, and goals in a dynamic educational environment.
• Perform other duties as assigned and comply with university policies and professional standards.

Duties and Tasks:

After the Enrollment Counselor achieves initial contact with prospective students they continue to counsel and educate them through the entire enrollment process. The process will include information regarding registration, ordering books, technology setup and introductions to fellow team members who will assist them with financial questions and academic advice.

As the primary contact, the Enrollment Counselor is responsible for a positive new student experience by building a relationship with the student and answering questions regarding degree requirements, program research, policies, and procedures.

As part of a high-performing team Enrollment Counselors must:

• Possess key attributes of integrity, flexibility, initiative, and confidence
• Understand and adhere to outreach requirements and quality expectations, meet their goals and motivate through a positive approach and a general openness to feedback
• Identify and share opportunities to improve university processes and the student experience
• Generate prospective student referrals from existing students, alumni, staff, and members of the community
• Maintain outstanding attention to detail through accuracy and follow-up to manage procedures of student record keeping efficiently; on excel spreadsheets and in student databases
• Operate in a positive manner as part of a team and show a willingness to grow and learn by being open to change, innovative ideas, and constructive feedback
• Have a flexible schedule to accommodate some weekend and evening recruitment hours.

Minimum Requirements

• Associates degree or higher from an accredited…