Records Specialist & VA Certifying Official

Posting Number

S0670

Classification Title

Student Services Specialist

Overall Position Competency

Journey

Working Title

Records Specialist & VA Certifying Official

Position Number

000301

FLSA

Non-Exempt

NC Salary Grade Equivalency

GN 07 (For employment/re-employment priority purposes only)

Recruitment Range

$45,000-$47,000

Position Summary

This position has two primary functions; serving as the VA Certifying Official and as a Records Specialist for the Registrar’s office.

As UNC Asheville’s VA Certifying Official, this position certifies veteran students, ensures their compliance and progress toward degree; is responsible for understanding all federal/state rules and regulations as they relate to VA benefits and veteran services and keeps up with new ones as released. The employee in this role serves as the contact for VA benefit and regulation questions. This position requires collaboration with Student Accounts, Financial Aid, and academic advisors.

As a Record Specialist, this position processes forms and requests for the Registrar’s office including major/minor declarations, withdrawal forms, late registration, repeat, personal information updates such as legal name changes, transcript requests, and enrollment and degree verification requests. This position also transfer credit evaluations during peak periods. The Records Specialist & VA Certifying Official assists students as needed via email, phone, and one-on-one meetings.

The employee in this position also has shared responsibility for the management of the office email account. This is often the initial point of contact to the University for various constituents (student, parents, prospective students, alumni, faculty/staff, and the public) and requires a high level of customer service. This position assists in the day-to-day functions of the Office of the Registrar and performs other duties as assigned.

Division

Academic Affairs

Department

Registrar's Office

Full-Time / Part
- Time

Full-Time

Months per Year

12 Months

Time Limited Position

No

If time-limited, length of assignment

Not Applicable

Minimum Education /Experience/Skills

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Education/Experience/Skills

Experience with the following programs/software:

• Banner Student
• Degree Works
• Argos
• Excel

In addition the preferred candidate will have:

• Knowledge of University/Higher Education practices and policies.
• Knowledge of FERPA regulations.
• Strong communication skills

Work Schedule and Hours

Typical office hours are Monday-Friday from 8:00am-5:00pm. Remote work options available. Occasional time on evenings and weekends may be needed to meet the needs of the department.

Competency Profile

(Use the "Apply for this Job" box below).-profiles

Special Instructions Summary

Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse.

Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment.

If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

Posting Date

12/19/2025

Closing Date

01/27/2026

Open Until Filled

No

#J-18808-Ljbffr