Learning and Development Instructor

Job Description

Learning and Development Instructor

Company:
Nerdy

Location:

Saint Louis, MO

Job Type: Full-Time

Benefits:
Vision, Medical, Dental, Life Insurance, Retirement

We are seeking a dynamic and experienced Learning and Development Instructor to design, deliver, and evaluate high-impact learning programs that enhance employee skills, performance, and engagement. This position also requires daily utilization of AI tools to design, enhance, and deliver innovative learning solutions. This is a remote position and will be based in the United States.

• Education:
  
  Bachelor's degree in Education, Business, Communications, Human Resources, or related field preferred; equivalent combination of education and relevant professional experience will be considered.
• Experience:
  • 3–5 years of experience in training facilitation, instructional design, or corporate learning environments.
  • 3-5 years of experience with proven success in training employees in omni-channel contact centers or similar multi-platform customer engagement settings.
  • Demonstrated ability to interpret performance metrics and take data-driven action to improve results.
  • Experience utilizing AI tools, including designing and leveraging GPT-based solutions, to develop, enhance, and deliver effective training programs.
• Skills:
  • Strong presentation, communication, and facilitation skills.
  • Ability to design role-specific training that drives measurable performance improvements.
  • Proficiency with digital learning, engagement, AI and meeting tools (e.g., Articulate, Slido, ChatGPT, Claude, Google Meets, Zoom).
  • Ability to translate business goals into effective learning strategies.
  • Excellent organizational and interpersonal skills.

• Program Delivery:
  Facilitate engaging, interactive virtual learning sessions covering a range of sales, customer service, retention, operations support, and technical support functions. Leverage AI tools, including GPT-based platforms and automation resources, to personalize learning experiences and enhance learner engagement in real time.
• Program Design:
  Develop learning strategy, materials, presentations, and resources using adult learning principles and modern instructional design methodologies. Utilize AI technologies to streamline content creation, generate scenario-based learning materials, and continuously refine programs based on learner data and feedback.
• Needs Assessment:
  Partner with stakeholders to assess training needs and recommend effective learning solutions.
• Learning Evaluation:
  Measure program effectiveness through assessments and performance metrics, and continuously refine content to improve outcomes. Incorporate AI-driven analytics and reporting tools to identify learning trends, evaluate engagement, and generate actionable insights that enhance training impact and learner performance.
• Agility:
  Adapt quickly to changing business needs and deliver results in a high-volume, fast-paced environment.
• Coaching:
  
  Provide individualized coaching and feedback to support employee growth and retention of key concepts.
• Technology Integration:
  Utilize AI and eLearning tools to enhance the learner experience.
• Continuous Improvement:
  Stay up to date with learning trends, instructional technologies, and best practices in workforce development. Integrate emerging AI tools to drive innovation, improve learning efficiency, and enhance the overall training experience.

Must be available to work a flexible schedule between 8:00 AM and 9:00 PM CDT to support various training needs across time zones and operational teams. When training or supporting evening or night shift employees, the instructor will be required to work consecutive weeks on late shifts from 12:00 PM to 9:00 PM CDT to ensure consistent training delivery, coverage, and learner support.