Associate Director, Online Student Success

Associate Director, Online Student Success

Please see Special Instructions for more details.

• Provide two references, including at least one from a current or former supervisor.
• Upon successful completion of training and at the direction of leadership, the position may be eligible for a hybrid work schedule, which includes a combination of on‑site and remote work in accordance with departmental needs and university telework policies.
• The selected candidate must reside within 100 miles of campus prior to the start of employment.
• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write “see resume démarches” on your application when completing the job duties section.
• UNC Charlotte Benefits Information: (Use the "Apply for this Job" box below)./

• Position Number: 007735
• All Candidates
• Working Title:
  
  Associate Director, Online Student Success
• Position Designation: EHRA Non‑Faculty
• Employment Type:
  
  Permanent – Full‑time
• Months per Year: 12
• Work Schedule:
  
  8:00 am – 5:00 pm;
  Monday – Friday with occasional evening and weekend hours required, as necessary. This position may be eligible for a hybrid work schedule, combining in‑person and remote/telework options under the currently approved university telework plan and at the direction of leadership once fully trained.
• Hours per week: 40
• FLSA Status:
  Exempt
• Division:
  Academic Affairs
• Department:
  School of Professional Studies
• Work Location:
  
  The Dubois Center
• Salary Range: $60,000 – $65,000
• Primary Purpose of Department

  The School of Professional Studies (SPS) reports to the division of Academic Affairs, under the leadership of the Associate Provost. The School of Professional Studies works collaboratively with departments, colleges, and academic support units to ensure integrated partnerships for enrollment growth, student success, and faculty effectiveness in teaching.

• Primary Purpose of Position

  The Associate Director, Online Student Success is a strategic leadership role within the School of Professional Studies at UNC Charlotte that serves as the primary academic advisor for students in the BS in Professional Studies (PROS) program and oversees a team of program and student support specialists who provide coordinated student success services to support Charlotte Online and noncredit learners. This position will function as a specialized integrator with campus units such as the Office of Undergraduate Education, University College, Enrollment Management, and Student Assistance and Support Services, and academic advising leaders, and academic college partners to strengthen academic pathways and student onboarding, guide online student progression initiatives, and facilitate proactive care plans for retention and intervention strategies for Charlotte Online students.
  
  In partnership with the Associate Director for Enrollment Management, the role will also support readmission initiatives and outreach to “eligible but not enrolled” students. The role may hold occasional evening advising during peak registration periods.

• Summary of Position Responsibilities
  • Provide primary academicconds advising and manage care network for students in the BS in Professional Studies program and model best practices for adult online learners.
  • Supervise program and student support specialists serving Charlotte Online and noncredit learners.
  • Lead institution‑wide coordination of proactive student success strategies—strengthening early‑alert processes, aligning care plans, supporting retention and persistence initiatives, and guiding outreach to at‑risk disengaged, or “eligible but not enrolled” students in partnership with existing departments.
  • Collaborate with the Office of Undergraduate Education, University College, Enrollment Management, Student Assistance and Support Services, and academic departments to enhance online student pathways, onboarding, and progression.
  • Conduct data‑informed…