Student Support Specialist

At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world?

If so, we would love to hear from you!

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are:
Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

Student Support Specialists (Academic Counselors) work in a fast-paced, home-based virtual office environment to provide academic advisement, coaching, and customer service to students throughout the student lifecycle. Student Support Specialists are available throughout their assigned shift to accept/make student calls and complete work items delivered based on system priority. Student Support Specialists (Academic Counselors) use the University’s coaching model to partner with students, build connections, create action plans, motivate, and resolve student issues.

Individuals in this role are the bridge for the student and University administration, ensuring students have access to information, policies, procedures, and requirements they need to make informed decisions. Student Support Specialists are natural problem solvers, on many occasions dealing with student issues that require research, de-escalation, and critical thinking. Individuals in this role must be available throughout their assigned shift to accept/make student calls and complete work items delivered based on system priority.

You must reside in one of the following states: AZ, NV, OR, WA. You must have fully completed a bachelor's degree prior to applying. This position is expected to start on March 2, 2026
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• You are known for your ability to connect with people, building trusting relationships, and like to be someone others can count on.
• You thrive in an environment that is supportive with continuous feedback so you can be extremely helpful to those you connect with.
• You are a careful, analytical, thoughtful decision-maker and you enjoy having clear expectations and an opportunity to develop real expertise in your work.
• You have excellent written and interpersonal communication skills and exceptional organizational skills.
• You are known for being dependable, consistent, and methodical.
• You have fully completed a bachelor's degree prior to applying.

• Schedule during the first three months of onboarding is Monday – Friday, 8:00am - 5:00pm AZ Standard Time. The first 5 weeks of employment are considered the "training period". Attendance is mandatory during the training period for success in this job.
• After the training period, your schedule will be either 9:00am - 6:00pm or 10:00am – 7:00pm (in your time zone), as determined by the needs of your department.