Program Coordinator; Spanish​/Portuguese

Position: Program Coordinator (Spanish/Portuguese)
About Emeritus:

Emeritus is a global leader in online education, partnering with top universities and corporations to deliver world-class learning experiences. We believe in the power of education to transform lives, and we strive to bring accessible, high-quality learning opportunities to professionals worldwide. As a leader in the EdTech industry, Emeritus is committed to providing transformative learning experiences to professionals across the globe.

Role Overview :
As a Program Coordinator within the Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience. The ideal candidate will have excellent written and verbal English communication skills, thrive in a fast-paced, dynamic environment, and be adaptable to evolving processes.

Knowledge of the EdTech industry and/or prior experience in education technology will be a valuable advantage.

Key Responsibilities:

· Learner Support:
Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience. Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.

· Stakeholder

Collaboration:

Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement. Serve as a liaison between learners and internal teams, effectively communicating program updates and addressing learner concerns.

· Process Improvement:
Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.

· Quality Control:
Ensure that all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of Emeritus' online programs and university partnerships to assist learners efficiently. Stay adaptable to process changes and work in a dynamic environment that requires flexibility and responsiveness.

Qualifications:

· Bachelor's degree in a relevant field or equivalent qualification.

· Excellent Communication:
Strong written and verbal English communication skills are essential.

· Adaptability to Business Needs:
Ability to respond to tickets, chats, and out-calling as per the business requirements.

· Customer-Focused:
Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.

· Tech-Savvy:
Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.

· Adaptable:
Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude. Willingness to work in rotational shifts (24x7).

· Detail-Oriented:
High attention to detail in written communication and problem-solving.

· Team Player:
Collaborative mindset with a willingness to work across teams to provide exceptional learner support.

· Experience in EdTech or a related field:
Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems (LMS).

· Remote Work Capability:
Ability to work independently in a remote setting while maintaining strong communication with team members.

· Organizational & Multitasking

Skills:

Excellent organizational skills with the ability to manage multiple priorities.

· Data-Driven Mindset:
Focus on results, data analysis, and continuous improvement.

Why Join Us:

At Emeritus, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.