Adviser

We are seeking a positive, effective and customer-focused Money Adviser for a challenging role within the Student Wellbeing Team in the Student Experience Directorate.

0.6 FTE , 22.2 hours per week

The Money Advice Team offers advice and guidance on Government funding such as student loans and grants. In addition, the Team provides advice on fees, debts, budgeting, University bursaries, hardship funds and Learning Support Funds from the NHS.

The role is student-facing and delivered on campus to meet with students on an appointment or drop-in basis. There may be occasional opportunities to work from home, but this will depend on business need. The role will also include representing the service at University recruitment events - these may be held in the evening or on weekends.

Our Money Advisers are responsible for the effective responses to enquiries from students, University staff and the wider community either in person, virtually, on the phone or by e-mail.

You should have recent experience of providing advice and guidance to students, together with excellent interpersonal and communication skills. A positive outlook on customer focus, flexibility and organisational skills is essential, along with a willingness to provide students with an excellent experience.

Although the base location is Francis Close Hall, the successful candidate will sometimes be required to work at the other three University sites. This will be planned according to service needs.

Working hours of 22.2 will be spread across four days with Tuesday or Thursday as a non-working day. Start time between 9:15-9:45 each day.

How to apply

To apply please click on APPLY at the bottom of this page, you will be asked to complete our application form, alternatively, you can submit a CV and Support Statement showcasing how you meet the essential criteria, CVs alone will not be considered. Please see applicant guidance for help and advice on how to complete the application process.

To informally discuss the role, please contact Teri Garfitt (Money Advice Manager) on or e-mail:

Key dates

Closing date:16th February 26

Interview: TBC

To avoid disappointment please apply early, should we find a suitable candidate we will close the advert.

For more information about out benefits and working for the University please clickhere

The University is committed to building a diverse and inclusive staff community and welcomes applications from currently under-represented sections of our workforce. We are proud to be a Disability Confident Leader, guaranteeing an interview to everyone who meets the definition of disability set out in the Equality Act 2010 and the essential criteria contained within the person specification.

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