Customer Service Desk Technician

To provide first-line technical support and exceptional customer service to all college staff and learners, ensuring prompt resolution of routine IT issues and effective escalation of complex problems. This role serves as the primary point of contact and communication for digital services, delivering responsive support that enables effective teaching, learning, and administrative operations across all campus locations.

• Indicate your preferred language for all correspondence and interview arrangements (Welsh or English).
• If you wish to submit a video application, you are welcome to do so – please inform us in advance.
• Safeguard and promote the welfare of learners, upholding the college’s commitment to learner safety.
• Complete required pre‑employment checks prior to commencement, including an enhanced Disclosure and Barring Service (DBS) check.
• For roles that involve direct interaction with learners, register with the Education Workforce Council (EWC).

We are a values driven organisation committed to employing a diverse workforce and fostering an inclusive environment where colleagues are respected and supported to be themselves. We treat every individual with dignity, fairness, and respect. As a Disability Confident Leader, we actively encourage applications from individuals of all backgrounds and communities, particularly in relation to age, disability, gender identity, sexual orientation, race, religion and/or belief.

We are committed to removing barriers and making our recruitment processes as inclusive and accessible as possible. We welcome applications in both Welsh and English. Applications submitted in Welsh will not be treated less favourably than those submitted in English. If you are a Welsh speaker or learner, we would be delighted to receive your application.

Roles at Coleg y Cymoedd are campus‑based to support teaching, learner experience and service delivery. Postholders may request flexible working, including limited remote working, through the College's Flexible Working Process (a statutory day‑one right). Requests are considered individually based on role needs and service coverage. Candidates or employees with accessibility or reasonable adjustment needs are encouraged to discuss these with the People & Culture team.