Admissions Specialist

Company Description  Emskill Xpert Private Limited offers job-ready training programs in Bhubaneswar that equip learners with in-demand skills for rapid employment. The organization partners with leading industry professionals and recruiters to ensure training is aligned with current market needs. Its programs support job seekers, aspiring entrepreneurs, and professionals seeking career transitions. Emskill Xpert focuses on practical, outcomes-driven learning and fosters a supportive ecosystem for long-term career growth.

Role Description  The Admissions Specialist is a full-time, hybrid role based in Bhubaneswar, with a mix of on-site and work-from-home responsibilities. Initially, start with work-from-home responsibility. The role involves guiding prospective learners through the admissions journey, including responding to inquiries, explaining program offerings, and assessing learner needs. The Admissions Specialist will conduct counseling sessions (in person, via phone, and online), follow up with leads, and support candidates in completing applications and enrollment formalities.

Daily tasks include maintaining accurate records in CRM or admissions systems, coordinating with training and placement teams, and participating in outreach activities such as events, webinars, and campus visits. The role also includes meeting enrollment targets, providing high-quality customer service, and sharing candidate feedback to improve program offerings and processes.
Qualifications
Strong Communication skills, including clear verbal and written interaction with diverse learners and stakeholders.
Proven Customer Service experience, with a focus on responsiveness, empathy, and issue resolution.
Sales and Student Recruiting skills, including lead nurturing, counseling, and closing admissions enrollments.
Understanding of the Education and training sector, preferably in skilling, professional courses, or higher education.
Bachelor’s degree in any discipline; specialization in Education, Business, or related fields is an advantage.
Comfort using CRM tools, spreadsheets, and online communication platforms.
Ability to work toward targets, manage multiple inquiries concurrently, and prioritize tasks in a fast-paced environment.
Fluency in English and local languages; prior experience in admissions, counseling, or edtech is preferred.