Registry Officer

JOB DESCRIPTION Employment status and working hours

We have two positions available:

• Full time, permanent
• Full time, fixed term for up to 12 months (maternity cover) – available to start from mid-August

Full time hours at the University are 35 per week with the standard working pattern Monday to Friday from 09:00 to 17:00.

Please confirm on your application which vacancy you are interested in.

Education and Students, Academic Registry.

Your line manager will be Sarah Tanton, Assessment, Results and Awards Manager.

The majority of your working week will be spent at our office in Reading and the rest at your home*. The exact split of days/hours is negotiable but must include a minimum of three working days each week in Horizons on the core days (Tuesday, Wednesday, Thursday). The office closes on Fridays. You can attend the office on Mondays if you have worked the three core days.

* Working from home is only possible if your environment is suitable - please see the ‘Working from home’ section on our Careers Site for further information.

As a Registry Officer, you will play a vital part in ensuring a high-quality student experience by coordinating and administering key assessment-related processes with accuracy, efficiency, and integrity. This role is essential in maintaining student trust in academic procedures, ensuring compliance with University policies, regulatory requirements and upholding high academic standards.

With a strong focus on service excellence, you will be responsible for student records and assessment administration, ensuring that assessment outcomes are processed fairly, accurately, and in a timely manner. By collaborating with internal and external stakeholders, you will contribute to the seamless delivery of assessment operations, supporting student progression and success. You will also be involved in addressing student queries, facilitating key academic processes such as mitigating circumstances and academic misconduct cases, and ensuring that assessment-related decisions are clearly and transparently communicated.

Through meticulous attention to detail and a commitment to continuous improvement, you will support the University’s goals for student success while ensuring the integrity of assessment processes and compliance with sector standards.

• Acquire and maintain a good knowledge of University Policy and Regulations.
• Ensure consistency of approach and the sharing of best practice across the wider Academic Registry team and University.
• Address student queries with compassion and clarity, both in writing and over the phone. Provide accurate and empathetic responses to ensure students feel supported and understood.
• Coordinate the processing of assessment results, ensuring accuracy and timely updates to student records.
• Coordinate the moderation process, including assessment, module, and borderline reviews.
• Monitor the progress of marking and moderation, ensuring adherence to standards and timelines.
• Address and resolve queries and issues raised by markers and moderators.
• Coordinate clarification on feedback to students as needed.
• Ensure the timely release of assessment and module results to students.
• Coordinate and administer the academic misconduct process, ensuring compliance with University policies.
• Coordinate and administer the mitigating circumstances process, ensuring fair and timely processing.
• Support the student disciplinary procedures, ensuring compliance with University policies.
• Prepare information and data for review by external examiners and manage the logistics of Board of Examiners meetings.
• Ensure the timely and accurate update of student records with decisions made by the Board of Examiners.
• Be responsible for the accurate printing and distribution of diploma supplements and certificates, always maintaining high quality standards.
• Administration of the assessment, award, and certificate production within a defined criteria for academic prizes.
• Support the CMI audit process, ensuring compliance with relevant standards.
• Support the administration of…