Birmingham GCSE Resits Programme Coordinator

Programme Coordinator – Get Further

As a Programme Coordinator, you will lead the day‑to‑day delivery across a portfolio of partner colleges. Acting as the main point of contact for students, tutors and college staff, you will build strong working relationships, maintain a consistent on‑site presence and ensure programmes are delivered smoothly, professionally and in line with agreed standards and KPIs.

• Manage a portfolio of up to 300 students, maintaining consistent engagement and supporting delivery against student enrolment, attendance and session dosage KPIs.
• Monitor programme performance against KPIs, ensuring accurate record‑keeping in Salesforce and timely interventions where targets are at risk.
• Lead the set‑up and launch of programmes across the college portfolio, confirming timetables, staffing and operational arrangements.
• Maintain a strong on‑site presence across partner colleges, a minimum of three days per week, focusing on student engagement, tutor quality and relationship management.
• Maximise programme capacity by recruiting and retaining students, filling tutoring places promptly and managing waiting lists where needed.
• Oversee tutor session delivery, ensuring sessions meet high standards and programme expectations; conduct regular check‑ins, observe sessions and provide feedback.
• Build and maintain strong working relationships with college staff to support effective programme delivery and coordinate day‑to‑day operational needs.
• Manage programme logistics, including timetabling, room bookings and delivery requirements.
• Support accurate and timely data collection, reporting and evaluation across programmes.
• Contribute to partnership retention and contract renewal discussions, identifying growth opportunities.
• Identify and implement improvements to programme operations, student engagement and tutor effectiveness.
• Support wider organisational priorities such as safeguarding, tutor development and initiatives that improve student outcomes.

• Commitment to Get Further’s mission of tackling educational inequality.
• Excellent attention‑to‑detail and high standards for what can be achieved for all students.
• Ability to hold yourself and others accountable, remaining open to learning from others.
• Comfort with stretching KPIs and a ‘can‑do’ attitude, taking initiative to deliver for students.
• Resilience, grit and problem‑solving skills in the face of logistic or operational challenges.
• Strong communication skills – written and spoken English – comfortable presenting to students and leading conversations with senior stakeholders.
• Organised, excellent time‑management, highly flexible and able to work well independently.
• Strong IT skills (e.g. MS Office – Word and Excel).
• Experience or interest in the charity sector or a commitment to a career in charity work.
• Familiarity with database systems such as Salesforce or an eagerness to learn.

• Familiarity with the further education sector.
• Experience, interest in or commitment to a career in the charity sector.
• Familiarity with database systems like Salesforce.

• 36 days of holidays per year (including bank holidays).
• Ongoing learning and development opportunities.
• Flexible hybrid and remote working.
• Cycle to work scheme.
• Employee Assistance Programme.
• Termly in‑person team development days at our offices in London.