Senior Learning Specialist​/Trainer; Product Design and Delivery

Senior Learning Specialist/Trainer (Product Design and Delivery)

Location: London/home based

Your Role:

Deliver high-quality learning in Product Design and Delivery, drawing on extensive real-world product experience and contemporary AI practices to develop learner capability across product discovery, design, prioritisation and delivery. The role combines expert facilitation, stakeholder engagement and curriculum enhancement to ensure impactful learning outcomes and exceptional learner experiences.

• Deliver high quality learning events to all learners in a variety of settings, i.e., Classroom and Virtual.
• Be a positive ambassador for QA.
• Deliver learning and contribute knowledge in specialist areas.
• Support with some customisation of learning topics or programmes.
• Contribute to business success by driving the completion of learner evaluations and identifying and referring opportunities for improvement.
• Take ownership of continuous professional development to ensure up-to-date and relevant delivery.
• Timely completion of required administrative tasks such as attendance registers.
• Ability to deliver public and closed cohorts in‑centre/on‑site.
• Achieve vendor training qualification and relevant certifications (if applicable).
• Support learners with post-course support via email.

• Demonstrable success in delivering accredited learning and experience of managing and resolving learning environment issues.
• Be creative and innovative in selecting and adapting strategies to help learners to learn.
• Know and understand how to assess the relevant subject and curriculum areas using different methods.
• Give learners regular feedback and encouragement, guiding learners to reflect on the progress they have made and their emerging needs.
• Promote a passion for learning and learners’ intellectual curiosity.
• Takes responsibility for promoting high standards of literacy and numeracy.

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family.

We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

Wellbeing & benefits

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays.
• Holiday Buying scheme.
• Medicash plan, Wellhub, Cycle to Work scheme.
• Private Medical Insurance at corporate rates.
• Employee Assistance Programme.
• Employee Discounts Benefit Hub.
• 3 Development days.
• 2 Charity days per year.
• Pension Scheme.
• Early Friday Finish at 4pm.

Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world‑class digital learning content on a variety of tech and business topics.

Or perhaps you’d like to enrol on a Degree or Master’s programme to enhance your skillset or learn new things.