Delivery & Engagement Manager

Main Role & Responsibilities

The post holder will be an active member of our programmes team and will work across our portfolio of programmes, with responsibility for engagement within Scotland. Although remote working, they would need to be living in Scotland for travel purposes.

They will be responsible for regional stakeholder engagement, developing and maintaining relationships and promoting Ygam training. They will recruit suitable delegates to Ygam’s full portfolio of workshops.

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

The post holder will maintain excellent relationship with Ygam Stakeholders and beneficiaries, providing ongoing support to organisations, to help them implement Ygam resources, and visits to schools and organisations as part of this work is crucial. The post holder will gather data to support Ygam to understand the impact of our work

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.

At Ygam, we are committed to safeguarding and the protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.

We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodiverse people and armed force veterans.

Duties will include but not be limited to:

• Network and develop stakeholder relationships, leading the recruitment of delegates suitable to Ygam’s programmes.
• Develop a regional presence to amplify Ygam’s mission and vision
• Manage multiple stakeholders and understand their roles and requirements, providing detailed information on options and long-term support
• Develop stakeholder relationships and a strong pipeline of delegates to attend the workshops delivered by Ygam, ensuring workshops are well attended.
• Identify and attend conferences, seminars, and organisational events to support our work.
• Signpost organisations to the Ygam Family Hub to increase awareness.
• Work closely with The Programme Lead:
  Delivery and outcomes, to develop objectives and review individual performance.

• Deliver the Ygam portfolio of workshops (online and face to face).
• Deliver workshops directly to children and young people in education and non-education settings
• Provide high quality training to a range of professionals in line with Ygam’s Quality Assurance processes.
• Deliver workshops and training independently as well as through team teach approach.
• Be responsive to delegates needs, answering questions and queries in a supportive manner.
• Promote Ygam’s additional offerings, such as Alumni and resources.
• Provide an excellent customer service to delegates.

• Provide ongoing support to schools and youth organisations to help imbed Ygam materials within curriculum.
• Ensure accuracy of data utilising the CRM system
• Deliver and develop team teach opportunities to support teachers and other professionals to implement Ygam resources.
• Develop Case study opportunities to understand the impact of the Ygam resources.
• Work with the Insight team and evaluators to measure impact and performance.

• Self-identify any gaps in knowledge and any CPD to help you do your role effectively.
• Ensure all relevant CPD is completed and up to date on platforms such as IHasco.
• Attend support sessions with line manager (both remotely and in person).
• Record performance in your monthly 1-1’s with your line…