Customer Success Manager Health Tech Remote

Location: Quebec City

Shape the future of health sciences education as a Customer Success Manager at Fenix Alma Solutions Inc. Work remotely while partnering with institutions to enhance their educational technology experience with VidaNovaVLE®.

As a Customer Success Manager, you will drive success within leading health sciences educational programs across Canada and the U.S. This role requires expertise in learning management systems and a passion for improving educational outcomes. You'll engage directly with academic leaders and institutional teams to foster trusted relationships and implement innovative solutions tailored to their unique workflows.

Key Responsibilities:

• Serve as the primary strategic advisor for health sciences education partners

• Build trusted relationships with faculty and institutional leaders

• Advise on best practices and strategic implementation approaches

• Help optimize curriculum management and accreditation processes

• Guide institutions through onboarding and adoption phases

Requirements:

• Minimum three years of experience in health sciences education

• Proficiency with Learning Management Systems, preferably Moodle

• Excellent communication and relationship-building skills

• Strong understanding of educational workflows in higher education

• Ability to manage multiple institutional relationships simultaneously

Become a trusted expert in the health sciences education community and support innovative learning solutions at Fenix Alma Solutions Inc.
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