Intermediate Learning Specialist – Hybrid Role

Join IFDS as an Intermediate Learning & Development Specialist in Toronto, Ontario, with a hybrid work model. Drive impactful training solutions for Operations teams while promoting continuous learning.

In this critical role, you will design and implement high-quality learning programs tailored for Business Operations, including Call Center functions. Employ your skills in facilitation and organization to manage multiple priorities while delivering training that enhances workforce capabilities. Collaborate with cross-functional teams to tailor training initiatives that meet specific business needs.

Key Responsibilities:

• Conduct training needs assessments and define specific project objectives

• Create diverse learning materials for both remote and classroom settings

• Facilitate engaging training sessions using best practices

• Support learners post-training with follow-up activities

• Document processes and recommend improvements for team efficiency

Requirements:

• 4-7 years of relevant experience in learning and development

• Post-secondary degree in adult learning or instructional design

• Advanced proficiency in eLearning tools

• Strong organizational and facilitation abilities

• Continuous learning mindset and high initiative

Maximize your potential in learning and development within a supportive environment at IFDS.
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