North-West GCSE Resits Senior Programme Coordinator

One in three students leave school each year without a standard pass (grade 4 or above) in GCSE English and maths, representing over 200,-year-olds every year. This rises to over one in two for young people from disadvantaged backgrounds. The scale of the challenge at 16 extends into adulthood. An estimated 8.5 million working age adults in England have low literacy and numeracy skills.

Lacking gateway qualifications locks people out of many opportunities for education and employment and is associated with adverse outcomes for learning potential, health and well-being.

Get Further exists to change this. Our charity delivers a series of interventions that help disadvantaged learners in Further Education to secure gateway English and maths qualifications that unlock opportunities. These interventions include our award-winning GCSE Resit Tuition Programme, for those resitting GCSEs, our Functional Skills Tuition Programme, supporting those on or aspiring to undertake apprenticeship programmes, and training and resources to support teachers and leaders of English and maths in Further Education.

Our benefits include:

• 36 days of holidays per year (including bank holidays)

• Ongoing learning and development opportunities

• Flexible hybrid and remote working

• Cycle to work scheme

• Employee Assistance Programme

• Termly 'in-person' team development days at our offices in London

• The opportunity to work in a progressive and socially conscious, growing organisation where we can have an outsized impact on its success and development.

About the role

As a Senior Programme Coordinator, you will lead the day-to-day delivery across a portfolio of partner colleges. Acting as the main point of contact for students, tutors and college staff, you will build strong working relationships, maintain a consistent on-site presence and ensure programmes are delivered smoothly, professionally and in line with agreed standards and KPIs.

You will take ownership of programme performance across your portfolio, with a particular focus on student enrolment, attendance, and session dosage targets. You will oversee programme logistics, monitor delivery quality, and work proactively to maximise student participation and tutor effectiveness. This role requires strong organisational skills, attention to detail and the ability to respond quickly and effectively to operational challenges.

You will also play an important role in maintaining high-quality partnerships with colleges, ensuring stakeholders receive clear communication, accurate reporting and responsive support throughout programme delivery. Alongside this, you will contribute to wider organisational priorities, including safeguarding, tutor development, programme improvement and initiatives that strengthen student outcomes.

As a Senior Programme Coordinator, you will be expected to role model best practice to the wider Programme Coordinator team, working collaboratively to problem solve, and work with your Programme Manager to ensure strategic approaches to meeting KPIs. This is a highly collaborative, delivery-focused role suited to someone who enjoys a challenge, is confident managing relationships.

MAIN DUTIES AND RESPONSIBILITIES

Programme Coordination and Delivery

• Manage a portfolio of up to 300 students, maintaining consistent engagement and supporting delivery against enrolment, attendance and session dosage KPIs.
• Monitor programme performance against KPIs, ensuring accurate record-keeping in Salesforce and timely interventions where targets are at risk.
• Lead the set-up and launch of programmes across your college portfolio, ensuring timetables, staffing and operational arrangements are confirmed.
• Maintain a strong on-site presence across partner colleges, a minimum of three days per week, focusing on student engagement, tutor quality, and relationship management.
• Maximise programme capacity by maintaining strong student recruitment and retention across your portfolio, filling available tutoring places promptly and having a waiting list of students where needed.
• Maintain a strong focus on safeguarding, prioritising the safety and well-being of the young people and adults we work with, at all times.
• Role model best practice to the wider Programme Coordination team.

Tutor Performance and Quality Assurance

• Oversee tutor session delivery across your portfolio, ensuring sessions are delivered to a consistently high standard and in line with programme expectations.
• Conduct regular check-ins with tutors and Senior Tutors to review tuition quality, provide clear feedback, and address any delivery concerns promptly.
• Carry out session observations and quality assurance activities to support high-quality delivery and continuous tutor development.
• Ensure tutors are fully prepared for delivery, with access to the resources, information and facilities required to run effective sessions.

College Relationships and Programme Operations

• Build and maintain strong working relationships with college staff to support effective programme…