Flex Learning Specialist Bilingual Canada Remote

Join a rewarding role as a Bilingual Flex Learning Specialist in Canada. Enjoy a fully remote position that combines customer service with the development of training programs.

This role is ideal for a bilingual professional passionate about learning. You will alternate between facilitating training and assisting customers, ensuring agents develop the necessary skills for success. Key to your success will be your ability to communicate effectively in both English and French and engage learners using diverse methodologies.

Key Responsibilities:

• Deliver engaging training sessions for diverse client programs

• Facilitate active learning with group activities

• Monitor training groups of 14–30 participants

• Mentor agents and provide on-the-job support

• Assess and track learner performance and attendance

Requirements:

• Fluent in English and French for all communications

• Preference for two years in training or related roles

• Excellent presentation and communication capabilities

• Strong computer literacy and troubleshooting skills

• Flexibility to work diverse shifts based on needs

Embrace this unique opportunity to influence learning while enhancing customer experiences.