Exam Administrator, SAS Exam Centre

Description  The  Student Accessibility Services  in  Student Experience and Support  is currently seeking a Recurring Part-time  Exam Administrator .
Student Accessibility Services works with the campus community to create an accessible, equitable, and supportive learning environment that enhances each student's academic and personal development. The Exam Administrator will report to the Manager, SAS Exam Centre, and will support the daily operations of the SAS Exam Centre. The SAS Exam Centre ensures that students with disabilities are provided approved and appropriate accommodation for writing course-based exams and tests.

The Exam Administrator must be familiar with duty to accommodate legislation and the university's Accommodation Policy and Procedures for students with disabilities.
This is a recurring part-time position that will work September through April annually. The position has variable hours and schedule based on exam centre needs, is 100% in person, and is not available for remote work. It also may require full-time hours during peak periods (i.e., mid-term and final exam periods) during the Fall and Winter semesters.
Summary of

Key Responsibilities  (job functions include but are not limited to):
Respond courteously and accurately to student and faculty inquiries about testing procedures and accommodated exams.
Understand required accommodations for each exam and ensure students receive the appropriate accommodations.
Responsible for receiving, booking, processing and scheduling individual student exams using the Clockwork database.
Communicate with course instructors regarding upcoming exams, testing requirements and resources.
Invigilate exams to students writing at the Exam Centre and other locations.
Use Clockwork to determine if accommodation letters were released and email notification sent to instructors.
Works closely with the Manager to track statistical data related to the provision of accommodated exams.
When the Manager is unavailable, resolve exam discrepancies and proctoring concerns in a fair and equitable manner, reporting any serious discrepancies to Manager.
Provide accurate and timely information with a strong understanding of the high impact of providing erroneous information.
Follow established University and Exam Centre procedures to respond to immediate health issues, physical, emotional or other student concerns occurring at the Exam Centre.
Maintain a high level of confidentiality with sensitive student information.
Prepare exams and other test materials in alternate formats (ie. electronic format, large print) or using testing tools (ie. RStudio, Exam Soft, Impero).
Handle front-line concerns with tact and diplomacy; document unresolved student and instructor concerns and report them to the Manager in a timely and respectful manner.
Update and generate reports such as accommodation queries for instructors.
Set up, takedown, and transport of exam materials to additional exam spaces (note this can require walking across campus with up to 10lbs of materials).
As a member of the Exam Centre team, contribute to the development of effective procedures related to services of the Exam Centre.
Qualifications / Requirements   Undergraduate degree preferred or an equivalent combination of post-secondary education and experience.
Excellent organizational skills with the ability to manage competing demands in a high-stress, rapid- paced environment.
Thorough knowledge of Student Accessibility Services, University policy and procedure related to students with disabilities, and academic integrity policy is required.
Familiarity with adaptive technology, including text-to-speech, speech-to-text, and digital magnification is required.
Experience working with databases,…