Learner Support Coordinator

THIS ROLE IS REMOTE BASED

To be considered for this role you must have worked within the Apprenticeship or Training Sector

About

Our client is a fast-growing, mission-led training and workforce development provider helping organisations and individuals navigate change with confidence.

They design and deliver high-impact programmes spanning innovation, transformation, AI, leadership and workforce capability. Their work includes Apprenticeships, Skills Bootcamps and commercial programmes developed directly with employers and strategic partners.

In 2026, they were recognised at the British Training Awards, including scooping awards for the L&D Provider of the Year and Private Sector Training Initiative of the Year categories.

Their most recent Ofsted inspection provided further validation of the quality and impact of their model, with them achieving seven Strong-standard judgements across eight graded areas. Inspectors particularly recognised their ability to understand employers’ needs, co-design learning around real organisational challenges, and enable learners to deliver meaningful improvements in their workplaces.

Guided by their values — Excellence, Simplicity, Transformative and User-centred — they are building on that foundation to develop new ways of helping organisations understand and improve the conditions in which their people work, collaborate and perform.

The Role

As a Learner Support Coordinator, you will play a vital role in ensuring the smooth running and high-quality learner experience across their apprenticeship and bootcamp programmes. You will help coordinate the end-to-end learner journey, from onboarding and cohort set-up through to programme completion and End-Point Assessment (EPA). From managing cohort and session logistics, setting up and maintaining learner resources and libraries, responding to learner queries, and supporting tutors and Skills Coaches, to coordinating the operational aspects of EPA, you’ll be at the heart of ensuring every learner interaction is impactful, organised, consistent, and learner focused.

You will work closely with learners, tutors, Skills Coaches, Learning Partners, employers, and external EPA organisations to ensure key information, resources, communications, sessions, and deadlines are well coordinated. You’ll be someone who keeps things moving, spots what needs doing, and helps create a seamless experience for everyone involved.

This is a rewarding opportunity to join a collaborative, ambitious, and supportive team that is dedicated to transforming learning journeys. Your organisation, attention to detail, responsiveness, and commitment to excellent learner experience will be key to helping their learners and delivery teams succeed.

Why You’ll Love working for them

* Be at the heart of learner success, supporting professionals to achieve real-world impact through apprenticeship and bootcamp programmes.

* Collaborate with inspirational educators and industry experts from leading global organisations.

* Access continuous professional development, mentorship, and clear pathways for career progression.

* Flexible – hybrid or fully remote working options across the UK.

* Competitive salary, performance bonus, and benefits package.

* Join a forward-thinking, innovation-driven organisation focused on meaningful outcomes for learners and employers.

* Contribute to a culture of excellence and continuous improvement.

Key Responsibilities

* End-to-End Learner Journey:
Coordinate the learner journey from onboarding through to completion, ensuring learners receive clear information, timely support, and a consistent experience throughout their programme. This includes onboarding, cohort logistics, ongoing learner queries, programme administration, and…