Learning Specialist, Bilingual French​/English

• Create and continuously improve learning content, assessments, and facilitator materials
• Facilitate engaging learning experiences that build capability, strengthen role readiness, and support adoption of business priorities
• Conduct learning and talent development consultations and needs analyses
• Recommend learning approaches aligned with business objectives and learner needs
• Coordinate assigned projects for timely and effective delivery
• Create and maintain onboarding resources, career development tools, competency-based resources, and manager guides
• Implement learning technologies, digital learning solutions, and AI-enabled tools
• Analyze learner feedback to inform training improvements and provide recommendations
• Support employees, leaders, and business partners across Canada
• Lead in-person training programs at the Ottawa Home Office, stores, and Johnstown Distribution Centre as needed

• 2 to 3 years of experience in Learning & Talent Development
• Post-secondary education in Education, Adult Education, Educational Studies, Human Resources, Communications, Business Administration, or a related field
• Equivalent combination of education and directly relevant experience may be considered
• Professional-level proficiency in both English and French
• Experience creating, updating, and implementing learning content, tools, job aids, facilitator materials, eLearning, assessments, learner communications, and performance support resources
• Experience supporting assigned learning programs or projects, including SME reviews, content testing, learner communications, launch readiness, and post-launch improvements
• Experience gathering learning needs and content requirements from internal stakeholders, SMEs, or business partners
• Experience facilitating training sessions, learner support activities, stakeholder reviews, or program activities
• Working knowledge of adult learning principles, learner experience, instructional design practices, and learning evaluation basics
• Strong verbal and written interpersonal, facilitation, and communication skills
• Ability to organize work, solve problems, manage deliverables, and meet timelines across multiple projects
• Strong digital literacy, including Microsoft Office and learning/content/reporting/AI-enabled tools
• Ability to maintain content accuracy, follow standards, and handle confidential or sensitive information discreetly
• Must be legally authorized to work in Canada and maintain authorization for the duration of employment
• Workday Learning, Articulate 360, Microsoft Forms, Microsoft Teams, SharePoint, or similar tools are assets
• Retail operations experience, vendor experience, reporting experience, certifications, accessibility knowledge, and generative AI experience are assets

Demonstrates expertise in Learning and Talent Development, with a focus on creating and implementing effective learning content and assessments. Proficient in facilitating training sessions and utilizing digital learning technologies to enhance learner engagement and support business objectives.

• Learning And Talent Development
• Facilitation Of Training Sessions
• Instructional Design Practices
• Digital Learning Solutions
• Bilingual Proficiency In English And French

• Learning Content Creation
• Needs Analysis
• Assessment Development
• Performance Support Resources
• Adult Learning Principles
• Project Coordination
• Stakeholder Engagement
• Content Testing
• Learner Communications
• Training Program Implementation

• Interpersonal Skills
• Problem Solving
• Organizational Skills
• Communication Skills
• Facilitation Skills

• Retail Operations
• Vendor Experience
• Accessibility Knowledge
• Generative AI Experience
• Career Development Tools

• Workday Learning
• Articulate 360
• Microsoft Office
• Microsoft Teams
• Share Point
• AI-Enabled Tools
• Learning Management Systems
• Digital Learning Tools
• Reporting Tools
• Content Management Systems