Part-Time Enrollment Coach

LOCATION: Wayland Baptist University – Arizona Campus:
Tucson

POSITION CLASSIFICATION: Non-Exempt;
Part Time

POSITIONS SUPERVISED: None

GENERAL RESPONSIBILITIES: The Enrollment Coach represents Wayland to prospective students and organizations and works to convert prospective students into enrolled students. The successful admissions counselor exhibits superior customer service and communication skills as well as professionalism throughout daily interactions and communications with prospective students including phone calls, emails, text messages, campus tours and events, and information sessions held both virtually and in-person.

• At all times conducts him/herself with integrity and honesty and in a manner consistent with the mission of the university
• Focuses primarily on the Tucson area recruiting market (50-mile radius)
• Collaborates with other Enrollment Coaches to set and assess goals for strategic recruitment efforts
• Works to convert applicants to the Arizona campus into enrolled students by building relationships and supporting students in submitting required documentation for admittance
• Responsible for counseling, problem-solving and providing accurate information regarding admission requirements, financial aid programs, scholarship eligibility, student life, and other aspects of Wayland to prospective students and their families via multiple venues including counter, call center and email.
• Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units.
• Assists home offices with processing and refining processes as needed
• Travels occasionally throughout the market area conducting and/or hosting high school, community college, and partnership fairs/visits and other activities intended to drive student engagement
• Makes recruitment presentations to both groups and individuals on and off campus
• Effectively communicates with a wide array of university constituencies including current students, prospective students, parents of both current and prospective students, alumni, trustees, and other university departments
• Schedules and performs campus tours of the campus to prospective students, parents, and faculty
• Stays current on recruiting trends and efforts including maintaining a high level of working knowledge of university information, organization, opportunities and policies
• Attends and assists in the implementation of preview events and early registration events
• Supervises/completes recruitment projects as assigned by the supervisor
• Assists parents and students with enrollment-related issues as appropriate
• Assist with planning, setup, and execution of biannual graduation ceremonies.

The above statements are not a complete list of all responsibilities and duties performed by employees in this job. Employee may perform other related duties as assigned by the Assistant Executive Director/Campus Dean.

Bachelor’s Degree in a related field is preferred.

• Experience in higher education with a focus in admissions work is preferred.

• A commitment to Christian higher education in agreement with the purposes and philosophy promoted by the Baptist General Convention of Texas and Wayland Baptist University
• Punctuality, dependability, integrity, honesty and loyalty
• Ability to present a positive attitude toward other office personnel, students and their families, and faculty and staff members
• Effective oral and written communication skills
• Outstanding planning, organizational,…