Learning Designer - Costa Coffee Hybrid St. Albans

Being a Learning Designer is about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll:

Partner with operational teams and SMEs to identify learning needs and deliver impactful learning solutions.

Influence and challenge stakeholders to focus on performance outcomes, not just training delivery.

Manage multiple learning projects simultaneously, ensuring quality and timely delivery.

Leverage learning technologies, authoring tools and emerging trends to create engaging digital experiences.

Maintain and enhance learning content within the LMS, driving innovation and accessibility.

Measure learning effectiveness through data, feedback and insight, continuously improving content and learner outcomes.

It's your unique ingredients we're interested in:

Experience designing and delivering engaging learning solutions in corporate, retail, hospitality, or customer-focused environments.

Strong instructional design expertise, with a solid understanding of adult learning principles and digital learning methodologies.

Proficient in creating digital content using tools such as Articulate Storyline, Rise, and other learning technologies.

Excellent stakeholder management, communication, and project management skills, with the ability to manage multiple priorities in a fast-paced environment.

Creative and detail-oriented, with experience using data and insight to evaluate learning effectiveness and drive continuous improvement.

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most - whether that's a team moment, a creative session, or simply coming together to share ideas.

We're excited to be moving into a new home for our brand in St Albans in January 2027 - an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.