Sr. Manager, Education and Outreach

Reporting to the Vice President, Education and Brand (VP), the Sr. Manager, Education and Industry Outreach (Sr. Manager) leads Ontario Dig Authority's education, outreach, industry engagement, and partnership development activities. The role is responsible for the planning, delivery, and continuous improvement of education programs, training initiatives, online learning, awareness activities, partnerships, and approved business development activities that support Ontario Dig Authority's mandate and strategic objectives.

The Sr. Manager works collaboratively across the organization and with industry, education institutions, municipalities, associations and other organizations to promote safe excavation practices, strengthen awareness of Ontario Dig Authority services, support stakeholder adoption of programs and initiatives, and contribute to positive outcomes across Ontario's damage prevention community.

This role provides direct leadership to Education and Outreach staff and supports the Vice President in advancing education, partnership, and industry development opportunities.

This position is located at Ontario Dig Authority's head office at 104 Cooper Drive, Guelph, Ontario. Ontario Dig Authority operates under a hybrid work model with employees dividing their workweek between in‑office and remote work in accordance with company policy. Some travel within Ontario and occasional work outside regular business hours may be required to support outreach, education, partnership initiatives.

• Lead the planning, implementation, delivery, and evaluation of education programs that support industry understanding of Ontario Dig Authority services, legislative obligations, and safe excavation practices.
• Oversee online learning, instructor‑led training, webinars, workshops, certification‑related programming, educational resources, and the Learning Management System activities.
• Monitor participation, engagement, learning outcomes, and program effectiveness, recommending improvements where appropriate.
• Identify education gaps, industry learning needs, adoption challenges, and emerging training opportunities.
• Oversee the development and maintenance of education content, resources, tools, and supporting materials that align with operational requirements and organizational priorities.
• Support education and stakeholder adoption initiatives associated with new programs, services, technologies, and organizational changes.

• Lead outreach activities such as campaigns, conferences, trade shows, industry meetings, webinars, and educational events that strengthen stakeholder awareness, engagement, adoption and confidence in Ontario Dig Authority programs and services.
• Represent Ontario Dig Authority at conferences, trade shows, stakeholder meetings, industry events, committees, and educational forums.
• Build and maintain productive working relationships with industry associations, municipalities, contractors, infrastructure owners, educational institutions, regulatory agencies, locate service providers, and others.
• Gather stakeholder feedback, identify emerging issues and trends, and provide insights to support program improvements and education priorities.
• Support collaborative initiatives that advance education, awareness, compliance, and safe excavation outcomes.

• Support the identification, development, and implementation of partnership opportunities that enhance Ontario Dig Authority's education reach, industry engagement and influence.
• Collaborate with external organizations to deliver joint education initiatives, awareness campaigns, events, and knowledge‑sharing opportunities.
• Contribute to research, environmental scanning, and industry trend analysis to identify opportunities for program enhancements and future initiatives.
• Assist the Vice President in evaluating new education, certification, and industry development opportunities aligned with organizational priorities.
• Support approved sponsor ships, partnership initiatives, and industry development opportunities.

• Establish annual education and outreach plans, objectives, priorities, and performance measures.
• Monitor program performance and stakeholder engagement metrics and prepare reports, recommendations, and updates for leadership.
• Identify opportunities to improve education delivery, user experience, stakeholder outcomes, and operational…