Operations Mortgage Trainer - Remote

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

The Operations Mortgage Trainer will support the Longbridge Financial training and education program for Operations team members. Reporting to the Director of Training, this is primarily a remote position responsible for executing the company’s training and education program for Operations team members, with periodic on-site travel for in-person sessions as needed per company travel policy.

The Operations Mortgage Trainer improves employee performance by identifying learning needs, developing training solutions, creating training materials based on adult learning models, and delivering effective instruction so Operations team members have the knowledge and skills to perform their roles successfully. The role develops and delivers onboarding, loan processing systems, refresher, product, process, compliance, and soft-skills training across the organization.

Program Design & Delivery

• Design, develop, and deliver training programs for Operations team members, covering onboarding, process, systems, product, and compliance training.
• Facilitate engaging virtual and in-person training sessions that support knowledge retention, skill development, and performance improvement.
• Manage new hire onboarding programs and training schedules so employees reach required proficiency levels within established timelines.
• Support change management efforts by developing and delivering training for new products, processes, technologies, and operational initiatives.

Needs Assessment & Partnership

• Partner with Operations leadership, the Head of Operations, and Subject Matter Experts (SMEs) to identify training needs and learning gaps and translate business requirements into learning solutions.
• Conduct training needs analyses and provide targeted coaching, refresher training, and performance support to address knowledge gaps.
• Hold regularly scheduled meetings with Operations senior leaders to align training priorities with business needs.

Content Development & Maintenance

• Create and maintain training materials,…