Specialist II, Education & Technical Training

Position: Specialist II, Education & Knowledge Technical Training
Job-:
Human Resources

Location:

Duluth, GA, United States Workplace:
On-site

Schedule:

Full time Posted:
Driving requirements:
Non-driver

Sign-on Bonus:
No

Specialist II, Education & Knowledge Technical Training POSITION PROFILEDirectly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge.

Position responsibilities include training delivery in both classroom and virtual settings.

This position provides feedback, measurement and reporting to Services Training management and stakeholders on the execution of the learning plan and learning initiatives. The position requires knowledge of managing both classroom and virtual training environments and training delivery skills based on CTT+ and vCTT+ guidelines.

JOB DUTIES AND RESPONSIBILITIES Delivers training solutions and specialized learning materials for complex technology products or processes and programs

Proactively enhances knowledge and skill base by attending seminars/workshops in given field. Incorporates new knowledge in the development and/or delivery of course content

Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry

Conducts field employee coaching through field observation (e.g., field rides, work observation, post-training round tables etc.) and leverages knowledge gained to augment training programs and global knowledge

Proactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed process

Actively pursues personal training and development opportunities and relevant approved certifications

Responsible for achieving KPIs that are determined to be best suited for the achievement of the overall goals

Has decision making authority for area of responsibility and independently solves problems

May serve as team leader within workgroup or on cross-functional team Occasionally provides training and guidance to less experienced team members

Maintain LMS activities including training records, schedules, rosters, etc.

Evaluate training needs and provide recommendations for learners or their managers

Develop cross functional relationships to meet department and company objectives

Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications)
Strongly Preferred:4-year college degree or equivalent experience

Minimum 3 years training/curricula development/employee development experience strongly preferred5 or more years functional industry experience

Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months
* Refer to current Industry Certification requirements KNOWLEDGE,

SKILLS AND ABILITIES

Practical knowledge of company and organization policies, practices and procedures

Practical ability to teach adults in high interaction environment

Practical ability to assess skill sets, motivate, teach, coach and counsel to those skills

Practical ability to multi task, prioritize, manage time and projects effectively, and maximize the impact of training time/field time Practical ability to deliver training in accordance with CTT+ and vCTT+ guidelinesWORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDSTypically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Requires periodic travel to remote offices

May require…