Part Time Graduate Program Support Assistant, College of Education & Human Development

Job Title: Part Time Graduate Program Support Assistant

Anticipated

Start Date:

December 1, 2026

Estimated Pay: $25 per hour

Schedule: Flexible schedule during business hours Monday to Friday. 8 am to 5 pm

Location: Alison Hall West, Room 106

The College of Education and Human Development has two academic departments, the School of Education and the Department of Human Development and Family Sciences and supports the Master of Social Work (MSW) program. The Graduate Student Services team in the Dean’s Office provides comprehensive support to graduate students in all stages, from prospective student to the application stage, and then supports matriculated students from new student orientation to graduation.

Under the direction of the Senior Assistant Dean for Graduate Student Services and in coordination with other graduate services staff, the department faculty, the Graduate College and UDOnline, the Graduate Program Support Assistant will join the CEHD Graduate Student Services team in providing a full range of student services throughout the graduate student life cycle.

CEHD graduate programs include:
Master of Social Work (MSW), M.S. and Ph.D. in Human Development and Family Sciences, as well as master's, specialist, and doctoral programs in the School of Education including master’s and specialist programs in Educational Technology, Literacy, School Psychology, Teacher Leadership, Teaching English as a Second Language, and Teaching Students with Disabilities; and doctoral programs including the Ph.D. Education, Ph.D. in Educational Statistics and Research Methods, and the Ed.D. in Organizational Improvement for Educational Leaders.

This position will help carry out the college's priorities to meet needs of graduate students and provide high-quality services to students in CEHD. Throughout the year, the team has tasks and projects that require a high attention to detail and the ability to see projects through to completion but may change depending on the time of the year. This position is ideal for someone already experienced working in student services in a college or university setting or who is interested in learning a wide range of activities that occur in a dynamic fast-paced academic unit s position will work in-person on the Newark campus (with some remote work possible), with a flexible schedule possible within typical business hours and join a team of dedicated staff and faculty who support graduate students.

• Provide graduate student and program support to a portfolio of programs, with duties including:
  • Respond to inquiries from prospective students, encourage completion of applications, troubleshoot issues, and process admissions decisions as directed by the faculty program director/coordinator.
  • Utilize the Slate application system and CRM for sending messages to prospective and admitted students and provide information to newly admitted students.
  • Provide assistance to non-enrolled students and encourage them to register each semester or request a leave of absence.
  • Answer questions from current students accurately and completely and refer them to appropriate faculty members or campus resources for further assistance. Differentiate communication and support strategies for online and on-campus programs, and those aimed at full-time and part-time, and 4+1 students.
  • Update advisor assignments in UDSIS.
  • Update electronic student files, including at transition points such as admission, graduation or withdrawal.
  • In coordination with program faculty, monitor progress toward degree requirements and maintain student degree audits in Stellic perform such actions as processing course substitutions and exceptions, and entering milestone…