Supervisor, System Operations Training; Hybrid

Position: Supervisor, System Operations Training (Hybrid Schedule)
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position:
This role develops and implements Eversource Distribution System Operations Training for new and qualified operators. Training includes both classroom and on-the-job training and incorporates both conceptual and hands-on instructional methods.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Essential Functions:

Performs analysis, design, development, implementation and evaluation in the context of Eversource Distribution System Operations Training.

Conducts System Operator Training program activities consistent with the Systematic Approach to Training, adult learning principles and training program policies and procedures.

Incorporates simulation into Eversource Distribution System Operations Training.

Receives and evaluates training requests and presents to System Operations Training management.

Evaluates procedures, practices and regulatory changes and modifies System Operations Training materials as required.

Evaluates and recommends vendor provided training content and services.

Represents System Operations Training at meetings, on committees and ists operations management in the coordination of response to system emergencies and participates in event review teams and incident analyses as requested by operations management.

Technical Knowledge/Skill/Education/

Licenses/Certifications:

Technical Knowledge / Skill:

Knowledge of electric distribution system operations and the functions of the various components that make up the Eversource electric distribution system.

Thorough knowledge of electric system switching and tagging procedures and practices.

Knowledge of Energy Management System (EMS), Dispatcher Training Simulator (DTS) and other operations support applications

Thorough knowledge of NERC Reliability Standards, OSHA regulation, and other regulatory requirements.

Knowledge of the Systematic Approach to Training.

Knowledge of instructional design and adult learning principles.

Familiarity with learning management systems.

Proficient with classroom and online presentation technologies.

Strong presentation skills.

Strong written and oral communication skills.

Strong analytical and problem-solving skills.

Read and interpret electrical schematic diagrams.

Communicate and work effectively with personnel at various levels within Eversource, participant companies, non-utility generators, and neighboring utilities.

Proficient with Microsoft Office Suite.

Education:

Bachelor’s Degree in Electrical Engineering Technology or related discipline or an equivalent combination of education and experience.

Experience:

Five to ten (5-10) years experience in electric power distribution, transmission or generation. Four (4) years of experience as a System Operator preferred.

One (1) year of experience as a trainer in a formalized training program preferred.

Licenses:
Valid motor vehicle operator’s license.

Working Conditions:

Must be available to work emergency…