Library Services Manager

Join RSA and help shape exceptional library services for our member libraries.

RSA is seeking an experienced, collaborative, and service-focused Library Services Manager to co-lead our Library Services team. This is an excellent opportunity for a library professional who enjoys developing people, solving problems, improving services, and working directly with libraries to make a meaningful impact.

As Library Services Manager, you’ll lead a talented team responsible for supporting circulation, patron services, training, and the day-to-day operation of our integrated library system (ILS). The Library Services team also includes Library Systems and Data Analytics services which are managed by the Library Systems and Data Manager. You’ll work closely to co-lead the combined team along with RSA staff, member libraries, and vendors to strengthen services, implement improvements, and ensure our libraries receive responsive, knowledgeable support.

* Position to start in January 2027*

• Recruit, train, supervise, coach, and evaluate Library Services staff.
• Lead circulation, patron, holds, and other patron-facing ILS services and troubleshooting.
• Co-manage with the Library Systems and Data Manager to ensure smooth integration of library services and systems operations and support.
• Help establish operational priorities and ensure projects and initiatives are successfully completed.
• Serve as a trusted resource and consultant to RSA member libraries on library services, policies, procedures, system configuration, and best practices.
• Develop and oversee training, workshops, site visits, and professional development opportunities for library staff.
• Lead and support projects involving new member libraries, system implementations, and software upgrades.
• Collaborate with RSA management, staff, vendors, and member libraries to identify needs and develop practical solutions.
• Build strong relationships with member libraries and encourage communication, engagement, and collaboration.
• Help resolve complex operational issues and facilitate communication when libraries have differing needs or perspectives.
• Serve as a member of the RSA Management Team and contribute to organizational priorities, goals, and initiatives.

• MLS from an ALA-accredited program or an MPA.
• 5+ years of combined library experience, including circulation desk and public services experience.
• 2+ years of supervisory or equivalent leadership experience.
• 4+ years of customer service experience.
• 5+ years of experience working with integrated library systems.
• 3+ years of experience using online public access catalogs (OPACs).
• 3+ years of experience developing, delivering, and evaluating training for adult learners.
• Strong troubleshooting, communication, documentation, and relationship-building skills.
• Ability to manage multiple priorities and work effectively both independently and collaboratively.

• Familiarity with Sirsi Dynix Symphony.
• Library-based customer service experience.
• Experience developing in-person and remote workshops and training.
• Experience producing recorded training materials, including webinars, videos, or screencasts.

You’ll thrive in this position if you’re someone who enjoys both leading people and working hands-on to solve problems. You can see the big picture while still paying attention to details. You communicate clearly, build consensus, and approach challenges with a practical, solutions-oriented mindset.

Most importantly, you understand that great library service is built on strong relationships. You’ll be comfortable working with RSA staff, library professionals, vendors, and other stakeholders while balancing different needs and finding solutions that benefit our membership.

This position works across the RSA office, member libraries, and remote work settings. Some travel to member libraries is required, along with occasional overnight or weekend travel. A valid driver’s license and clean driving record are required.

Position Classification: Library Professionals

Resource Sharing Alliance, Tazewell County