Customer Success Manager

Novel Effect is here to help parents and educators find more joy, learning, and connection with their children and students as they read aloud together. It’s incredibly fulfilling to know that your work supports grown‑ups as they guide children on their path to literacy, and brighter futures. We care deeply about our mission and take pride in our commitment to children and their grown‑ups.

We are dreamers, musicians, educators, librarians, artists, parents, and entrepreneurs who are serious about making read‑alouds magical for children to instill a lifelong love of reading!

Our unique form of storytelling brings the story to life, engaging and capturing the imaginations of children and their grown‑ups. We are a highly cross‑functional team that believes every child is full of potential and that more well‑read children in the world will create a better future for us all.

If you are the type that likes to have fun, is willing to jump in and learn, is passionate about children and education, and is committed to making an impact – join us. We offer competitive salaries, stock options, 401K, healthcare benefits, unlimited vacation, and flexible working hours; we are location agnostic.

At Novel Effect, we value creativity, collaboration, communication, and an eagerness to learn. We’re committed to a supportive work environment where diversity of perspectives and ideas are encouraged.

This is a remote position with an annual salary range of $70,000-$90,000. You’ll report to the Head of Sales & Customer Success and work closely with colleagues across Novel Effect to help schools and districts launch successfully, build lasting reading routines, and expand their impact.

Novel Effect seeks a Customer Success Manager with an education background and deep familiarity with Novel Effect to help our school and district customers succeed. You’ll own the customer relationship after the sale, guiding customers through rostering, onboarding, and adoption. From helping a school launch its plan to delivering professional development for a district, you’ll make it easy for educators to incorporate Novel Effect into their reading routines and curriculum.

Your primary measure of success will be the percentage of customers who successfully complete onboarding, with additional responsibility for net revenue retention and expansion. Working alongside the Head of Sales & Customer Success, you’ll build strong customer relationships, demonstrate ongoing value, and identify opportunities to grow adoption across schools and districts.

• An education background and a strong understanding of the realities of working in schools and districts.
• Deep familiarity with Novel Effect, including how educators use it to enrich read‑alouds and support literacy goals.
• Confidence facilitating professional development and presenting to educators, librarians, and school or district leaders.
• The ability to translate customer goals into practical implementation and adoption plans.
• Strong relationship‑building skills, with an empathetic, proactive approach to helping customers succeed.
• Exceptional organization and follow‑through across multiple accounts, timelines, and priorities.
• A driven, collaborative working style and comfort taking ownership of customer outcomes.
• Comfort using customer data and product usage insights to guide conversations and prioritize support.
• Clear written communication skills and the ability to create useful, engaging customer resources.

Experience supporting school or district implementations, managing customer accounts, or leading educator training is especially valuable.

• Own the post‑sale…