Sr Learning Specialist

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UBC / PAS / Qual,Train/RMG - WPK Regular Cross Functional All Virtual Locations, Home Based Position, USA, Remote, US

The Senior Learning Specialist role will focus on several critical areas:

• Designing and creating content (Facilitator Guides, Participant Workbooks, Job Aids, Exercises, Coaching Guides, blended learning solutions, and e-learning modules)
• Designing and creating knowledge resources that are effective for front line staff utilization. This position provides consultation through the assessment, evaluation, and development of both existing and new training programs and materials for internal and external use.
• Facilitating training sessions (in classroom and virtually) from on-boarding to continued development to refresher training and pull-through of training concepts into practical everyday work.. This position provides subject matter expertise through the assessment, evaluation, and development of both existing and new training programs and materials as well as creating client facing training curricula and schedules..
• Leading learning design and development offerings across the business unit and multiple client programs

This position focus can change between these key areas to support the needs of the business and specific areas of expertise and time allocation will vary. The role is responsible for the development and delivery of learning experience across the assigned area of responsibility as well as providing subject matter expertise and consultation for all aspects of training development and facilitation through the assessment, evaluation, and development of both existing and new training programs and materials.

The role will also be called upon to deliver internal business unit training materials to help ensure all teams/programs have consistent foundational learnings and are operating from similar ‘Ways of Working’ principles.

• On-boarding employees and contingent workers to ensure they have the knowledge, skills and abilities to meet customer expectations and enterprise goals.
• Develop and deliver standardized system and process training via classroom/virtual methods. This may include travel to other UBC sites and/or to client hosted locations.
• Consult with program participants and management to evaluate impact of training programs. Review quality and performance records to determine opportunities for review and retraining needs that may be associate specific.
• Respond to specific training requests by leadership team, program managers, or quality in a timely manner.
• Develop, maintain and update training program and materials to reflect updated systems or processes.
• Provide feedback and conduct periodic retraining where quality or performance issues are noted or when system or process changes require training.
• Author and deliver customized program training and simulation scenarios/cases via classroom or other methods.
• Author and administer practical exercises to evaluate trainee’s comprehension. Ensure training objectives and goals are related to business objectives or client needs.
• Responsible for ensuring all training records are documented and maintained
• Maintains overall training documentation records including creation, revisions, reviews and archival.
• Researching, authoring, publishing, and maintenance of Process and other related documents in compliance with established content standards using various authoring tools (KMS, MS Word, Dreamweaver, Flare, etc.).
• Works closely with various departments and related groups, Business Owners and SMEs to document procedures and related content,…