Online Student Experience Manager

SEEK Online Student Experience Manager

As a leading online school in New York since 2003, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 28 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers.

Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

The SEEK Program provides comprehensive academic and student support to capable students who might otherwise be unable to attend college due to their educational and financial circumstances. Reporting to the SEEK Director, the SEEK Online Student Experience Manager is responsible for the coordination and oversight of student engagement, academic support services, peer mentoring, career readiness, and the overall online student experience within the Percy Ellis Sutton SEEK Program.

In addition to the CUNY Title Overview, responsibilities include, but are not limited to:

• Develops and coordinates a comprehensive student communication and outreach strategy that promotes engagement, increases awareness and utilization of program resources and opportunities, and establishes consistent student touchpoints across the student lifecycle.
• Designs and manages student engagement programming across the student lifecycle.
• Develops cohort-based engagement and community-building strategies within an online environment.
• Coordinates academic support services, including tutoring, workshops, peer mentoring, and CPL programming and support.
• Integrates career readiness and transition planning into program delivery.
• Monitors and reports on the performance and progress of mentors, tutors, and support staff.
• Implements and oversees assessment activities for the unit.
• Tracks participation, engagement, and student outcome metrics to inform continuous program improvement.

NOTE:

• Until further notice, work will be performed in a hybrid manner with 70% onsite presence.
• Job duties require schedule flexibility and willingness to work evenings or weekends as necessary.

Bachelor's degree and six years' related experience required.

• A master's degree with at least six years of progressively responsible professional work experience in an educational setting, preferably at the college level.
• Demonstrated experience designing, implementing, and assessing student engagement, belonging, and community-building initiatives, particularly for online adult, transfer, or other nontraditional student populations.
• Experience developing and managing peer mentoring, student leadership, orientation, or other peer-based student success initiatives.
• Experience using student participation, engagement, and outcome data to assess program effectiveness, identify students who may be disengaging, and inform continuous program improvement.
• Experience coordinating student communications and proactive outreach strategies across multiple platforms to promote participation, connection, and awareness of available resources.
• Experience developing scalable student engagement strategies, particularly within virtual or rapidly growing programs.
• Strong knowledge of Credit for Prior Learning.

Manages SEEK academic support program operations. SEEK (Search for Education, Elevation, and Knowledge) is a higher education opportunity program established at the senior CUNY colleges to provide comprehensive academic support to assist capable students who otherwise might not be able to attend college.

• Manages academic services and programs for eligible students
• Assists management with planning, assessment, monitoring, and reporting
• Develops schedules for courses and student support services
• Serves as advocate and representative for SEEK students from admission to graduation
• Manages professional and support…