Tow Senior Instructor

For Auto Club Enterprises, this position is a leader in teaching and instruction through facilitating, instructing, and delivering training along with coaching and mentoring employees which promotes employee success in their role. This training leader demonstrates a strategic approach and proactively and responsively provides training solutions which meets business demands; takes initiative evaluating individual employee performance along with training program effectiveness and providing solutions which support employee, team and organizational success.

Implements improvements for a better learning experience.

For Auto Club Enterprises, this position is a leader in teaching and instruction through facilitating, instructing, and delivering training along with coaching and mentoring employees which promotes employee success in their role. This training leader demonstrates a strategic approach and proactively and responsively provides training solutions which meets business demands; takes initiative evaluating individual employee performance along with training program effectiveness and providing solutions which support employee, team and organizational success.

Implements improvements for a better learning experience.

This senior-level instructor position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees and provides direct coaching and mentoring to instructor staff across Auto Club Enterprises (ACE) markets. This position is also responsible for special assignments and/or projects as directed by management.

Benefits include:

• Fleet vehicle for the transport and safekeeping of training supplies and equipment
• Company-paid uniforms
• 60-80% field work.
• Work-from-home flexibility
• Travel
• Overtime

• Provides direct coaching and mentoring to instructor team members across ACE markets
• Coordinates special assignments and management projects
• Conduct formal classroom training sessions, workshops, and presentations for IC personnel regarding ERS policies and procedures, and regulations.
• Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.
• Overnight travel required on a pre-scheduled basis.
• Collaborate with ERS teams to identify specific training and coaching opportunities.
• Prepare weekly and monthly reports.

• 4-year college degree or equivalent combination of education and work experience required.
• Minimum 3-year training/coaching work experience in the automotive service industry preferred.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Valid driver’s license and an acceptable driving record required.

• Regular travel across ACE markets in support of ongoing training initiatives (30% proficiency)

The starting pay range for this position is:

$35.94 - $47.87

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of…