Senior Associate, Learning and Development; Business Cards & Payments; Remote

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

The Field Effectiveness Team is seeking a creative and experienced Senior Learning Associate to join our amazing Learning and Development Team. In this role you get to assist with the success of the field sales teams, and help deliver best in class results. The ideal candidate will have a strong background in instructional design, facilitation, and digital education technology, with a passion for creating engaging and effective training content that enhance learning and performance within our organization.

As a Learning and Development Designer, you will be instrumental in developing visually appealing and effective training materials that align with our organizational competencies and have the opportunity to utilize your creative skill sets.

• Obsessed with creating an exciting and engaging new hire experience for our Sales Associates
• A storyteller who compellingly uses their communications strength to inspire others
• A positive, solutions-oriented problem solver and strategist
• Detail-oriented and able to translate big picture thinking into local execution
• Strong project management skills with the ability to meet deadlines in an agile work environment
• Someone who thrives in a high-energy, fast-paced and constantly changing environment
• Excellent communication and collaboration skills with the ability to work closely with cross-functional team
• Is willing to travel 10-15% of the time

• Design and develop visually engaging training for various learning programs, ensuring content is clear, concise, and aligned with learning objectives
• Utilize instructional design, adult learning methodologies, and best practices to create interactive and engaging learning experiences
• Analyze learning needs through gap analysis and partner with subject matter experts to develop solutions that are both effective and innovative
• Apply knowledge of multimedia design and eLearning authoring tools to produce graphics, animations, videos, and interactive elements
• Collaborate with L&D team members to integrate digital learning solutions into broader training programs
• Manage multiple projects with varying complexities and timelines simultaneously, ensuring quality and timely delivery
• Continuously evaluate the effectiveness of learning content through assessments, surveys, and feedback, and make data-driven improvements
• Keep abreast of the latest eLearning trends, tools, and technologies by fostering a mindset of growth and innovation
• Include, empower and inspire the sales team through strong critical thinking skills
• Responsible for developing and facilitating content, including (but not limited to) measurable learning

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Learning and Development
• At least 2 years working with eLearning tools
• At least 1 year of experience facilitating content and use of instructional design models
• At least 1 year of experience with audio and video editing software

• 1+ year of experience using Articulate 360
• 1+ year of experience supporting learning for sales teams
• 1+ year of experience using AI coaching tools
• 2+ years of experience in web design for learning
• 2+ years experience using sales enablement…