Director, MTS, Training & Organizational Effectiveness

JLL empowers you to shape a brighter way
.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services (MTS) team. The MTS team provides mobile engineering services for various clients and sites national wide. In this role, you'll build and deliver comprehensive training programs that empower our technical and operations teams and clients. You'll design engaging learning experiences that span technical competencies, customer service excellence, safety protocols, and operational best practices and process frameworks - all while ensuring alignment with JLL's standards and frameworks for operations, safety, quality compliance, and technical regulations.

Our team is creating scalable, effective training solutions for Work Order Management Systems and facility management operations for our North America teams, with potential future impact globally. You'll bridge the gap between complex technical platforms and user proficiency, developing everything from interactive e-learning modules to hands‑on workshop experiences. Your work will directly impact service delivery quality, employee development, and client satisfaction across our operations.

This is a remote based role that requires flexibility to travel and be on‑site occasionally in JLL office. Ideally in major market areas like:
Dallas, TX;
Chicago, IL;
Cincinnati, OH;
Columbus, OH;
Nashville, TN;
Charlotte, NC; and more.

Remote – Charlotte, NC, Chicago, IL, Columbus, OH, Dallas, TX, Nashville, TN

• Develop and maintain diverse training programs and strategies, developing, including user guides, video tutorials, and interactive e‑learning modules that make complex systems accessible to all learning styles.
• Conduct both in‑person and virtual training sessions for new hires, existing employees, and clients, adapting your approach to meet the needs of different audiences, skill levels and technical requirements.
• Continuous assessment of training needs across the organization and designing customized programs that address specific gaps and requirements.
• Stay current with platform updates and new software features, quickly incorporating them into training content to keep users informed and proficient.
• Work closely and collaboratively with several internal teams and OEMs to ensure training aligns seamlessly with system implementations, upgrades, safety, and operational excellence.
• Evaluate training effectiveness through participant feedback and performance metrics, using data to refine and improve your programs.
• Maintain a comprehensive knowledge base of FAQ's and best practices, serve as a resource for troubleshooting platform‑related issues, and contribute to the continuous evolution of training methodologies, content and training related technology roadmaps across the organization.
• Training content may encompass technician/technical requirements related to service work, soft skills and customer service training, safety protocols, and customer‑specific operations and service excellence expectations‑either individually or in combination, depending on program objectives.

• Minimum of 3 years of experience in training,…