Field Service Engineer

Description

Reporting to the Area Service Manager, the Field Service Engineer (FSE) performs skilled, technical, and advisory work in the installation, repair, maintenance and calibration of diagnostic and/or other imaging devices or systems. In conjunction with a radiation physicist, performs quality assurance testing and calibration. Trains medical and clinical staff on the safe and proper use of such equipment and systems. This position is expected to have the ability to multi-task several projects and will require travel to regional customer locations.

This is a home office-based position.

• Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques.
• Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. Installs the actual units and conducts the needed customer in-house product and unit training.
• Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and/or other applicable codes and standards.
• Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. Interacts with clinical staff on a regular basis to ensure needs are being met.
• Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. Tracks and records all installation information as necessary.
• Responsible for working knowledge of current Service Software. Responding to Support Services when calls are dispatched. Scheduling with customers for appropriate service response times to meet contractual obligations.
• Completing service reports including Preventative Maintenance documents and submitting them within the established guidelines of the department.
• Completing Expense reports and submitting them within the established guidelines of the department.
• Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships. Fills out return parts tags on used and unused parts. Maintains shipping records of returned parts.
• Responsible for keeping the Product Support Specialist, Area Service Manager and Sales Team up to date on customer contacts and resolution of any application problems.
• Accountable for assisting with retention and growth of contract and Time and Materials (T&M) revenue for areas of responsibility.
• Follows the service escalation process WI-FS-7.5.1.3.3-003.
• Ability to work evenings and weekends as required.
• Follows all pertinent requirements to meet ISO
  13485 certification as pertains to Field Service Engineers.
• Participates in both internal and external educational programs through professional associations, technical training courses, and seminars to develop and maintain the required current technical aptitude. Must maintain currency with imaging technology and networking technology.
• Lifts, carries and/or pushes/pulls various items (bags, boxes, cart, etc. of up to 100 lbs) while utilizing proper technique.
• Provide on-call service coverage on a rotating basis, as needed.

Qualifications & Requirements

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent. Military equivalency is also acceptable.
• Five years’ plus experience servicing equipment.
• Previous mechanical, electronics, or electrical work experience, either in a field service or hospital-based setting, is required.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Solid computer skills, including working…