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Senior Field Integration Engineer

Remote / Online - Candidates ideally in
Bloomfield, Hartford County, Connecticut, 06002, USA
Listing for: II-VI UK, Ltd.
Remote/Work from Home position
Listed on 2025-11-27
Job specializations:
  • Engineering
    Systems Engineer, Electronics Engineer, Technical Support, Electrical Engineering
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below

Job Summary:

Coherent is a world leader of lasers and laser‑based technology for materials processing, microelectronics, scientific, life sciences and medical customers. The light we deliver touches almost every aspect of human life—vision correction to cell analysis, precision welding to 3‑D metal printing, gravity wave detection to brain research. Put your talents to work at Coherent where you can create and innovate enabling technologies that will push the frontiers of science and technology.

Our team is seeking a Senior Field Integration Engineer at our Bloomfield, CT location. The successful candidate will be a customer contact for our key customer accounts providing support to help customers install products and optimize product performance in their tool. The candidate will provide hands on CO2 laser training for customers and other Coherent personnel.

Primary

Duties & Responsibilities
  • Enable new customer design wins through early integration engineering support.
  • Support customer service issues, coordinate with Global Service Team, Sales, and Product Line Management to quickly solve customer issues using global resources.
  • Be the first escalation contact to the Business unit for customer complaints and support.
  • Customer Visits:
    Install and integrate CO2 products at selected customer sites; train customers on laser use, integration and application‑related issues; resolve service/integration issues through on‑site visits; document customer visits; train Coherent personnel on CO2 products.
  • Train & certify CO2 product trainers at Coherent’s Bloomfield Facility, other worldwide Coherent facilities and at customer sites; coordinate tracking of trained personnel with Corporate Training team; monitor training status and identify retraining needs; train personnel at Field and Contact Centers; drive creation of training materials including course syllabi, training manuals, integration manuals, service manuals, instructor manuals, etc.
  • Owner of Installation Manual, Service Manual, Installation Checklists: drive creation and maintenance of selected product documentation related to integration and service of CO2 products as part of New Product integration Process; maintain released manuals using corporate resources.
  • Provide customer communications on new product (PIBs), changes, and Field issues (FSBs); provide data analysis support to Service and Product Marketing teams to enable decision making; represent the voice of the customer regarding laser use, installation and maintenance on New Product Development teams.
  • Education & Experience

    Minimum 5 years experience. BS/MS Technical Degree or equivalent degree.

    Skills
    • CO2 Laser product knowledge: good knowledge of laser product specifications and capabilities; detailed knowledge of electrical interface and diagnostics.
    • CO2 Laser integration & applications knowledge: detailed knowledge of how CO2 lasers are implemented in common processes (cutting, drilling); includes knowledge of cutting heads, scanner heads, laser/workpiece motion systems, computer interfaces, beam diagnostics, etc.
    • Ability to communicate with customers; customer‑friendly attitude and communication.
    • Written communication skills; ability to create and pull together clear and organized training and product documents with minimal help from others.
    • Ability to synthesize data into clear actionable insights.
    • Excellent time management skills; ability to self‑direct work.
    • Self‑motivated to achieve excellent results toward stated goals.
    • Mind‑set that is constantly looking for ways to improve products and processes through ongoing improvements.
    • Proven leader in a team environment; ability to complete several complex tasks in a timely way.
    • Expected travel is 25% – 50%.
    Working Conditions
    • Industrial/manufacturing with limited clean room environment.
    • Safety focused work with regards to self and system.
    • Requires frequent travel to customer sites, including overnight stays, and occasional international travel (travel approximately 25% to 50%).
    • Requires rotational on‑call time.
    • Varies from normal office, remote office, and customer work site associated conditions; flexibility required.
    Physical Requirements
    • Ability to lift…
    Position Requirements
    10+ Years work experience
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