Field Service Engineer

Field Service Engineer

IWK is a market-leading global supplier of tube filling machines, cartoning machines, and integrated packaging lines serving the Pharmaceutical, Oral Care, and Cosmetic industries. With headquarters and primary manufacturing in Stutensee, Germany, and additional facilities in Bangkok, Thailand, our North American Sales & Service division is based in Parsippany, NJ. We are known for precision engineering, innovation, and exceptional customer support.

Location:

Parsippany, NJ, US, 7054
Remote work:
Remote
Travel:
Up to 80%
Salary Range: $38.00 - $48.00 per hour

• Install, start up, maintain, and repair IWK equipment on-site, with full documentation.
• Diagnose mechanical, electrical and control system issues; provide detailed service reports and corrective actions.
• Optimize equipment performance through fine-tuning and process adjustments.
• Collaborate with engineering teams to share field data and drive product improvements.
• Serve as the primary technical representative, maintaining professional communication and customer relationships.
• Investigate complaints, identify root causes, and recommend solutions.
• Train customers on equipment operation, preventive maintenance, and troubleshooting.
• Plan and execute daily work schedules efficiently.

• Associate’s degree in Electro-Mechanical Technology, Mechatronics, Factory Automation, or related field preferred.
• Minimum 5 years of hands-on experience in mechanical/electrical environments, ideally with automated or packaging equipment.
• Military veterans with equivalent technical training and field experience are strongly encouraged to apply.

• Proven expertise in servicing automated equipment (mechanical, electrical, controls).
• Experience with Schneider Electric control systems and function block programming is highly desirable.
• Basic understanding of PLC logic and HMI interfaces.
• Ability to read electrical schematics, mechanical drawings and pneumatic diagrams.
• Familiarity with remote troubleshooting tools (e.g., Team Viewer, Net Support Manager).

• Strong English communication skills (written and verbal).
• Proficient in Microsoft Office Suite.
• Comfortable working remotely via VPN, intranet and cloud-based tools.
• Excellent interpersonal skills and customer-focused mindset.
• Ability to work independently and manage multiple assignments.

• Valid passport and driver's license required.
• Willing and able to travel up to 80%, including international assignments.

• Work with cutting-edge technology in a global organization.
• Be part of a team that values innovation, precision and customer satisfaction.
• Opportunities for international travel and professional growth.
• Competitive compensation and benefits.

Apply now and become a key player in delivering world-class packaging solutions to leading global brands.

Take your place among the best in the business, and grow your career with IWK Packaging
. Join an environment where a passion for innovation combines with an uncompromised commitment to quality Join the Winning Team at IWK Packaging, an ATS Automation company, a great place to automate your future!