Director, Voice Engineering & Operations

Director, Voice Engineering & Operations

We're building the fiber network you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn't getin the way of life: it should make it better.

This is a remote position.

Position Title:

Director, Voice Engineering & Operations

$150,000 to $217,591 annually DOE, plus target annual bonus

sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state‑of‑the‑art fiber network expands in WA, OR,  MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

We always look for ways to make the experiences of our customers – and each other – better.

We earn trust by communicating simply and transparently as real people, not as a corporation.

The Director of Voice – Engineering & Operations will be a key part of the Engineering team responsible for the management and leadership of a multi‑location team of corporate Voice Engineers & Operations Specialist tasked with the day‑to‑day engineering & operations of Voice services.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Management and motivation of all members of the Voice Engineering & Operations team
• Responsible for the Voice VoIP & TDM Networks, including Voice Mail system, and ensuring optimization for:
  • least cost routing, capacity, reliability & software updates
  • planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches
  • Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC
• Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately:
  • E911 & NG911
  • Operator Services & Directory assistance
  • Stir/Shaken & Robo Call mitigation
  • SS7 network
  • LERG Updates along with its associated translation changes
  • CALEA
  • Trace backs
• Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory
• Management of all Voice Engineering & Operations vendors related to the day‑to‑day “care & feeding” of the Voice network
• Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational
• Oversee Voice network capital budget process & planning within Engineering
• Mentor, coach, review performance & develop team members to pursue their management or technical career track
• Performs other duties as required to support the business and evolving organization.

• High school diploma or GED required.
• Bachelor's Degree, or higher, in related field; or equivalent combination of education and experience required.
• Minimum of fifteen (15) years of experience in voice engineering or telecommunications
• Minimum of ten (10) years in a leadership or management role overseeing technical teams.
• E…