Field Instrumentation Technician; Ontario​/East Coast

Field Instrumentation Technician (Ontario/East Coast)

Date: 17 Oct 2025

Location:

Sudbury, ON, CA, P3C 4Z3

Company:
Orica

Join our team as a Field Instrumentation Technician based in Ontario. You'll play a crucial role in supporting our projects both locally and internationally. This includes commissioning, maintaining, troubleshooting, decommissioning and collecting data from geotechnical instruments. You will have the opportunity to support our worldwide customers both remotely and on-site, with travel up to 60%. This role reports to the Maple Ridge Support Supervisor.

You will provide unparalleled support to our customers and be responsible for the technical quality and accuracy of your work. You are a customer-focused, team-oriented, organized, detail-oriented, technically competent self-starter with a strong work ethic and well-developed problem-solving skills. You are positive and curious with a desire to learn and grow.

Travel and accommodations are provided for work at remote sites. Competitive pay, including overtime and discretionary bonus.

This position home based anywhere in Ontario or the East Coast.

Technical Support:

• Provide expert-level technical support to customers and internal teams, resolving complex issues and escalating critical problems as needed, both in the office and in the field. Collaborate with engineering and product development teams to resolve escalated customer issues and provide in-depth technical feedback for product improvement. Recommend and lead the creation of technical documentation, including troubleshooting guides, FAQs, and knowledge base articles.
  
  Manage customer tickets, remotely troubleshoot issues, and proactively identify field visit requirements.

Customer Interaction:

• Spearhead communications directly with customers to relay technical knowledge and troubleshoot issues they may have. Serve as the primary technical contact for key account customers, building strong relationships and ensuring their needs are consistently exceeded.
• Provide remote and on-site support to customers worldwide to resolve geotechnical instrument issues.
• Travel to sites to perform or remotely lead third-party and customer activities, including installation, configuration, and servicing of data logging and networking equipment.

Technical Expertise:

• Perform installation, testing, calibration, commissioning, repair, maintenance, and decommissioning of geotechnical instruments, including piezometers, extensometers, inclinometers, Shape Arrays, settlement cells/plates, RSTAR Affinity product line, survey markers/monuments, temperature sensing cables, load cells, and other related equipment.
• Conduct data checks, reductions, and interpretations, providing insights and troubleshooting support for geotechnical and civil instruments.
• Assist and perform installation, configuration, and maintenance of geotechnical instruments and data logging equipment, both remotely and on-site.
• Develop a deep understanding of RST Instruments, Nav Star, and Measurand systems to train different audiences and support market needs for product and service integrations.

Field Support:

• Perform field visits, conducting installation and complex troubleshooting followed with full reports to stakeholders, including analysis of their systems and recommendations for proactive management of the equipment fleet.
• Support our customers with on-site presence by providing installations, troubleshooting, and training services. Adhere to strict safety protocols and work outdoors in various weather conditions (-40°C to +40°C).
• Stay abreast of industry trends and new technologies in geotechnical instrumentation. Proactively identify opportunities to improve service procedures, training materials, and customer support processes. Contribute to the development of knowledge management systems and best practices. Liaise with Field Supervisors and other Orica brand specialists to coordinate customer opportunities and support Geo Solution product needs.

• Technical Proficiency:
  Understanding of geotechnical principles and the…