OCC - Maintenance Request Coordinator

Description

LS Technologies, LLC, a Tetra Tech Company, is seeking an NDSS Intermediate II Computer Scientist/Systems Analyst to support the Federal Aviation Administration (FAA) National Airspace Security and Enterprise Operations (NASEO) Directorate Operations Team. This position provides direct support to the FAA Operations Control Center (OCC) and supports FAA-regulated telecommunications services and operational response activities. Position is Remote (work supporting the Mid-states Operational Control Center (MOCC)), with limited travel.

The NDSS Intermediate II Computer Scientist/Systems Analyst will provide operational and technical support to the NASEO Directorate Operations Team, focusing on FAA telecommunications service lifecycle management, network performance monitoring, event response, and stakeholder coordination. The role requires demonstrable FAA experience, strong communications skills, technical familiarity with telecom service management and trouble‑ticket processes, and the ability to operate independently and in coordination with FAA staff and external partners.

The incumbent will be responsible for coordinating maintenance activities, communicating outages and restoration actions, supporting service improvement efforts, and acting as a liaison between FAA personnel and external customers.

• Coordinate Maintenance Requests (MRs) and Maintenance Notifications (MNs) for FAA telecommunications services to ensure network performance and continuity.
• Issue Notices to Airmen (NOTAMs) or support FAA personnel in issuing NOTAMs during network events and outages as required.
• Communicate network issues, status, and restoration actions to FAA stakeholders and external partners; assist with technical troubleshooting and restoration activities.
• Provide management oversight for leased and owned FAA telecom programs throughout their lifecycle, with emphasis on leased IP services.
• Support service‑improvement working groups and participate in trouble‑ticket resolution activities and root‑cause analysis.
• Act as liaison between external customers, service providers, and FAA staff to coordinate actions, changes, and escalations.
• Maintain accurate documentation of events, maintenance actions, notifications, and status reports.
• Perform additional duties as assigned to support FAA NASEO operations and OCC responsibilities.

• Bachelor’s degree in Engineering, Mathematics, Computer Science, Information Systems, or a related science field is required.
• Minimum of 5 years of relevant FAA‑related experience supporting telecommunications, network operations, service management, or related FAA operational functions — FAA experience is mandatory for this position.
• U.S. citizenship required. Applicants must possess or meet eligibility requirements for gaining and maintaining a security clearance.
• Excellent oral and written communication skills; demonstrated experience communicating technical issues to both technical and non‑technical stakeholders.
• Proven ability to work independently, be self‑motivated and innovative, and function effectively as part of a team.
• Experience with maintenance request/notification processes, trouble‑ticket systems, and lifecycle management of leased/owned telecom services (IP services preferred).
• Must possess current FAA contractor credentials/badge or be able to obtain FAA contractor credentials/badging prior to assignment; must comply with FAA background checks, site‑access procedures, and any FAA‑specific screening requirements.

• Prior experience supporting FAA NASEO, OCC, or MOCC operations.
• Experience issuing or coordinating NOTAMs in response to network events.
• Familiarity with FAA telecommunications architecture, service‑level agreements (SLAs), and FAA operational procedures.
• Experience working with service providers and coordinating contractor/vendor activities in support of FAA programs.
• Certifications in network/service management, ITIL, or relevant telecom/vendor certifications.