Emergency Call Handling Field Engineer - US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

This position is a remote position and candidates can be located anywhere in CST or EST time zones. There will be in excess of 75% travel.

The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola's ECH solutions.

The Field Engineer may also provide consultation to both internal and external customers on complex solutions being deployed in the field.

• Performs system configuration for all supported and assigned ECH solutions
• Performs site verification testing prior to cutting a site into a production environment
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
• Documents all changes to the solution that may occur during the implementation phase of the project
• Ensures that installation/quality issues are resolved in a timely and efficient manner
• Ensures that project-specific documentation is stored as appropriate
• Participates in the development and approval of Methods of Procedure
• Participates in pre-contract oral presentations and customer negotiates as required
• Maintains subject matter expert skills

• Bachelor's Degree in Engineering, IT, Software Engineering, or Technology
• 3+ plus years of deployment and integration of complex IP products and systems.
• Experience with installation, administration, and troubleshooting of:
• Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper‑V 2012+
• Database Servers, specifically with Microsoft SQL Server 2008 R2/2012/2016
• Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
• Workstation Operating Systems, specifically Windows 7 & 10
• Linux
• Network Switches, preferably with Cisco IOS
• Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate
• Server hardware / Workstation hardware
• Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.
• Exercises judgment in the selection of methods and techniques for obtaining solutions.
• Ability to work collaboratively with regional and territorial management.
• Ability to effectively communicate with relevant peers and senior stakeholders.
• Ability to apply critical thinking skills to solve problems and make decisions
• There will be in excess of 75% travel

• 3+ year of experience in Deployment or Integration of complex IP products and systems.
• Comptia Network+ AND Security+

Target Base Salary Range: $75,000 - $85,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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• High School diploma or College Degree in Engineering, IT, or Technology
• Legal authorization to work in the U.S.…