Field Service Engineer - Remote - Boston, MA

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

The ideal candidate must be located in the Greater Boston Area

• Provide exceptional customer care and build positive relationships with customers
• Provide technical support to customers in the event of an issue
• Tie the workflow to the schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed
• Provide training to customers on the essential use and operation of Bio Analytics instruments
• Perform field service, calibration, and installation of complex mechanical systems, perform preventative maintenance, and field sterilizations
• Assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols, and perform software updates/upgrades
• Assist in drafting documentation of process and procedure as required
• Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
• Produce timely, accurate, and detailed service reports and prepare customer‑facing estimates of repairs
• Pass along identified leads to the sales manager
• Travel to our Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed
• All other duties as assigned by management
• Expect up to 25% overnight travel to support Field Service activities in the greater eastern region of NA, with support in the additional areas of NA
• Lift items that weigh up to 35 Kg

• Associate's degree in engineering or military training certifications with 3 years of field service experience or 10+ years of proven field service experience.
• 3+ years of field service experience in the Bio‑Pharmaceutical industry or related.
• Can troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills.
• Valid Driver's License.
• Proficient with MS Office software, including Outlook, Word, and Excel.

• Can work flexible shifts and adapt to changing work schedules.
• Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field.
• Familiarity with mobile tools and applications.
• Excellent driving record.
• Identification with our core values:
  Sustainability, Openness, Enjoyment.

Compensation range is $60,000-$90,000 (depending on experience, skill set, education and location). Plus, annual bonus and car allowance.

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
• Work‑Life Balance: Paid vacation, sick time, corporate holidays and community service day; flexible work schedules.
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform.
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network".
• Health & Well‑Being: Wide selection of health and well‑being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

• Retirement Savings Plan: 401(k) with generous company match.
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account.
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate.
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.

Sartorius is an equal opportunity employer and will consider all qualified applicants for…