Field Service Technician Residence in Oklahoma ( Tulsa, Muskogee area

Field Service Technician – Residence in Oklahoma ( Tulsa, Muskogee area ) Overview

The Field Service Technician is responsible for providing maintenance, installation, start‑up, and troubleshooting of Kadant Solutions products. The successful candidate must prioritize and handle multiple tasks simultaneously while developing and maintaining strong customer relationships and accurate, up‑to‑date customer information. Results are measured by service revenue generated and growth of consumable products at targeted accounts.

Position requires the candidate to reside in the territory of Oklahoma ( Tulsa or Muskogee area ).

• Plan, schedule, and execute service, installation, start‑up, and troubleshooting mill visits.
• Provide accurate and timely reports and billing documentation; take field notes, conduct surveys, map machines, and evaluate existing equipment.
• Communicate with engineering regarding field modifications.
• Assist the District Sales Manager with promotion and sales of all products including service contracts and spare parts.
• Work remotely from a home office, independently, while being a team player.
• Travel extensively; occasional weekends and/or holidays at customer locations when necessary.
• Work directly for the Field Service Manager.

• Bachelor’s degree, associate degree with two years of technical field experience, or high school diploma with five years of technical field experience in an industrial or military setting.
• Experience in paper machine applications is a plus.
• Strong technical and mechanical aptitude.
• Excellent interpersonal and communication skills.
• Critical thinking skills and ability to apply consistent logic to diverse situations.
• Computer proficiency in Microsoft Office.

Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue.

• Kadant was named as one of America’s Most Responsible Companies 2024 by Newsweek
• Kadant was named as one of America’s Greatest Workplaces for Diversity 2023 by Newsweek
• Kadant was named to Newsweek’s list of America’s Most Responsible Companies 2023
• 100% of Kadant’s energy comes from renewable sources.
• Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry.
• Kadant serves several process industries including lithium‑ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials.
• At Kadant, our customer‑focused innovation allows us to deliver Sustainable Industrial Processing engineering services and technologies to help our customers create more value with fewer inputs.
• Equal opportunity employer.
• Diverse and inclusive workplace.
• Competitive wage.
• All benefits are effective upon date of hire.

• Medical, Dental and Vision insurance with best‑in‑class premiums.
• 10½ paid holidays.
• 401k with match.
• Company paid life insurance benefit.
• Disability insurance.
• Aflac insurance.
• Lifelock insurance.
• Met Law legal assistance.
• Employee assistance program.
• Flexible spending.
• Dependent care.
• Educational assistance.
  
  Employee stock purchase plan.

Competitive compensation, commission plan, company vehicle, company mobile devices, remote office, and relocation assistance are offered. This position offers the opportunity for advancement within the Kadant Solutions Division.