Field Engineer

Employment Type:

Full-time / Permanent
Mon – Fri (08:00 – 17:00) – 40 hours per week

• Overtime - 1.5x Hourly Rate:
  More than 40 hours worked in a workweek
• $500pcm car allowance and fuel 0.59 pm ($6000 PA)
• On Call - $10/day Monday to Friday and $25/day for Saturday, Sunday

We are recruiting on behalf of a leading telecommunications services provider for an experienced L2 Field Engineer. In this role, you will lead onsite installation, commissioning, maintenance, and fault‑resolution activities across complex network environments. You will provide technical leadership, support junior engineers, and ensure high‑quality service delivery in line with industry standards and customer expectations.

• Provide first‑line and second‑line maintenance support across customer sites.
• Respond to interventions promptly to meet required SLAs.
• Participate in out‑of‑hours on‑call rota when required.
• Deliver regular updates on progress to operational teams and project stakeholders.
• Perform installation, commissioning, and testing activities in both project and maintenance environments.
• Install racks, metalwork, cable trays, and associated infrastructure.
• Conduct fibre and copper cabling, including pulling, dressing, labelling, terminating, and securing.
• Perform continuity checks and diagnostic testing for cable and fibre runs.
• Complete AC/DC connectivity work (excluding power‑up).

• Take the lead on complex fault‑finding and troubleshooting tasks based on written or verbal instructions from operations centres.
• Provide guidance, leadership, and coaching to junior engineers.
• Maintain and implement quality installation standards.
• Manage RAMS documentation and ensure safety and compliance standards are met.
• Conduct field quality audits and coordinate rectification or improvement activities.
• Act as lead engineer on assigned projects and serve as the escalation point for technical issues.
• Produce accurate, high‑quality technical and project documentation.

• Support project managers with basic project management tasks when required.
• Conduct onsite HSE and site‑visit inspections when needed.
• Manage assigned incidents end‑to‑end until resolution.
• Maintain strong working relationships with internal teams, partners, and customers.

• Strong background in telecoms infrastructure build, installation, and commissioning.
• Advanced experience in network commissioning, testing, and troubleshooting.
• Optical transmission systems (e.g., PDH, SDH, DWDM).
• Fibre and structured cabling.
• High‑speed testing (10/100/1000 Mbps, 10G, 40G, 100G).
• AC/DC power systems and monitoring environments.
• Experience with multiple major telecom network equipment vendors (names withheld for client confidentiality).
• Excellent customer‑facing communication and reporting skills.
• Strong ability to work under pressure and guide others.
• Proficient in Microsoft Office 365 or equivalent.
• Ability to manage workload independently and meet all SLAs.
• Full, valid driving licence.
• Fast‑paced and reactive role with varied site locations.
• Field‑based with home working where appropriate.

• Health, dental, and vision insurance.
• 401(k) plan with company support.
• Annual paid time off 15-20 days.
• Flexible work options.
• Employee Assistance Programs.
• Ongoing training and professional development.
• Inclusive hiring practices and disability support.
• Diversity programs for women and veterans.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Telecommunications and Engineering Services