Product Support Specialist; Phone Support​/Power Generator​/Switchgear​/PLC Controllers

Product Support Specialist (Phone Support / Power Generator / Switchgear / PLC Controllers)

Description

Job Summary:

Provide engineering technical support on Power Secure Micro Grid equipment including switch gear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.

Minimum Qualifications:

• 6+ years of commercial/industrial experience working on Generators, ATS/switch gear, and Paralleling Control systems.
• Bachelor’s degree in electrical engineering can substitute for 4 years of experience.
• Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
• Experience in areas:
  Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.
• Commissioning and field experience are recommended.
• NFPA 70 ARC Flash Certified preferred.
• Valid Driver’s License.
• Ability to understand and develop and/or make edits to Switchgear and/or Power Gen controllers and devices.
• Ability to understand operational theory of Switchgear and/or Power Gen products and proficient understanding of AC/DC Electrical Theory.
• Ability to troubleshoot Switchgear and/or Power Gen equipment and systems.
• Ability to understand and follow project scopes.
• Ability to learn Power Secure Microgrid Solution Products.
• Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.
• Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.
• Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.

Job Duties And Responsibilities

• Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.
• Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.
• Provide control of onsite engineering changes to drawings and settings files.
• Effectively communicate open action items to proper initiatives for action planning and task assigning.
• Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.
• Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.
• Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes.
• Ability to troubleshoot and provide technical assistance on:
• Power Gen Products such as Volvo or PSI.
• Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switch gear.
• Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s.

Physical Demands And Work Environment

• Travel will occasionally be required. Up to 45%.
• Occasional exposure to and requirement to work on around industrial equipment including switch gear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes.
• Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.
• Manual dexterity to operate digital equipment, including computers and PLC’s, protective relays, controllers and other such equipment with small fine buttons and operators.
• Occasional after‑hours and weekend support is needed.
• Normal work environment will be in a remote office. If travel is…