NOC Engineer

Overview

The NOC Engineer is a technical position responsible for network management, service assurance, change management and service delivery. The NOC Engineer supports the Tier 1 NOC in responding to and resolving higher level Network issues. They are the primary resource for the turn-up and testing of new customer services. They support Engineering in Network Upgrades and Capacity Management. They will also aim to maintain network availability and provide operational support to cable station teams and technical support to customers and customer facing teams.

• Primary Role Network Management:
  Day-to-Day Network Management and Fault Management duties to include timely response to network troubles to meet defined quality measures.
• Ensure Network Management Systems and Elements are available and functional so that Tier 1 NOC can effectively manage the Network.
• Ensure that the Tier 1 NOC follows up on all Network and Customer issues.
• Provide technical operational support to on-site Engineers, customer facing teams and customers.
• Enable performance measurements, interpret data, diagnose and isolate to resolution.
• Assist in the design, build, testing and coordination of customer circuits and new capacity activations.
• Creation and management of vendor support tickets.
• Escalation of service-affecting issues or hazardous conditions to management.
• Creation of Network or Customer specific reports following service affecting events.

• Coordinate with Engineering teams, cable station Engineers and Customers to develop an acceptable plan of work for all planned activities on the network.
• Perform checks on Network status and condition prior to start of medium and high risk planned activities.
• Coordinate on-site Engineers for planned execution of traffic switching events and other potentially service affecting or high risk activities.
• Assist the Engineering teams in the implementation and operational validation testing of upgrades and new systems, equipment or capacity in the network.

• Maintain a thorough understanding of technical training documentation that provides a detailed understanding of the function and use of the network elements, management systems and their connectivity.
• Be conversant with, and follow the company provided methods and procedures for both NOC and cable station / POP activities.

Required

• 4 years+ working experience in a Network Operations Center, subsea cable station or telecommunications Point of Presence (POP) environment.
• Strong analytical and fault finding skills with the ability to prioritize Network and Customer troubles, making recommendations on how to restore service to customers and to eliminate repeat problems.
• Good communication skills to include verbal and written communication and presentation skills in a technical environment.
• Understanding of Service Level Agreements and objectives.
• Good understanding of the documentation of technical methods and procedures.
• Excellent ability to capture and document in a user friendly way event driven reports and diagnosis for both Customers and Management.
• Good knowledge of MS Office Application suite, in particular Excel and Word.
• Ability to communicate with Engineers and Customers of different nationalities and cultural backgrounds where English may not be their first language.

Bilingual English/Spanish is a plus.

Although not required the following experience would be beneficial.

• Technical understanding of Submarine Network and DWDM technologies, specifically;
• Alcatel:
  Repeaters, Branching Units, SLTE, PFE, NMS
• Infinera: DTNX, XT Platforms and Infinera NMS
• ADVA: FSP
  3000
• Tyco:
  Repeaters, Branching Units, LME, HPOE, TEMS, Spellman PFE via UNME
• Fujitsu:
  Repeaters, Branching Units, SLTE
• Ciena:
  Corestream, Multiwave, OME
  6500, Ciena CPL via Wavewatcher & OMEA
• Cisco: 15454, 15540, ME3400 via HPOV & Cisco works
• Advanced knowledge of interaction between network management systems and particular equipment or sections of the network and how they interact with each other. Ability to communicate the interaction and functionality of the different network elements and how the network segments connect together to provide an overall topology.

• High School Diploma as a minimum where other work related experience meets the required standard.
• Degree level qualification in telecommunications related field where work related experience does not meet the standard.

• Location:
  
  Primary location is Miami, FL. Remote work capabilities are required to support the Network on an 24×7 on-call basis.
• Term:
  Permanent
• Employment Type:
  
  Full Time
• Travel:
  Yes. Periodic travel as necessary is expected, which will be primarily focused around providing on-site technical support at carrier hotels in South Florida on a rotational basis.
• Reporting to: US Operations Manager
• NxStart conducts background checks, including reference checks for all final applicants.